Front Office Supervisor

Mohegan Sun; Fox Hill (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

Mohegan Sun is seeking a Front Desk Supervisor to oversee guest check-in/out, reservations, and daily front desk operations at a hotel/casino resort. You will train front desk staff, manage accounts, and ensure smooth operations while upholding high standards of guest service.

The role requires clear communication, strong organizational skills, and proficiency with Microsoft Office and hotel PMS/POS systems.

Qualifications

• Two to four years of hospitality experience at a hotel casino resort.
• Must have strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.

Responsibilities

• Oversees guests check-in/out and reservations.
• Trains front desk staff and manages daily operations.
• Maintains front desk equipment and manages access to safe deposit boxes.
• Handles charges to guest accounts and nightly financial audits.
• Promotes superior guest service.

Skills

Interpersonal skills

Organizational skills

Managerial skills

Communication skills

Tools

Property management system

POS system

Microsoft Office

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITEJob DutiesOversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.Minimum QualificationsTwo to four years of hospitality experience at a hotel casino resort complex . Must have strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!