Front Office Supervisor

Peachtree Group; West Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in West Lafayette, IN seeks a Front Office Supervisor to lead the guest services team, ensuring smooth operations and high guest satisfaction. You will supervise daily shift processes, train and coach staff, and maintain professional, courteous service.

You will resolve guest issues quickly, build relationships with housekeeping and reservations, manage cash at the front desk, and uphold hotel bank policies.

Qualifications

• Experience in front desk or hospitality preferred.
• Strong communication and problem-solving skills.
• Ability to supervise and coach staff.

Responsibilities

• Supervise daily shift processes, ensuring SOPs are followed.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve customer issues quickly to maintain high satisfaction.
• Build relationships with housekeeping, reservations, and other departments.
• Control cash transactions at the front desk and manage personal bank as policy requires.

Job description

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.