Front Office Supervisor

Founders Inn and Spa Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

401(k) With Company Match

Medical, Dental & Vision Insurance

Hilton Team Member Travel Program

Paid Time Off

Complimentary Employee Meals

On‑Property Spa & Dining Discounts

100% Tuition Remission at Regentburg

Job summary

The Founders Inn & Spa, Tapestry Collection by Hilton in Virginia Beach is seeking a Front Office Supervisor. This on-site leadership role focuses on guiding the Front Desk daily operations, delivering warm guest service, and developing team members to uphold Hilton standards.

We offer a competitive pay range of $16.00–$17.00 per hour, based on experience, plus benefits such as weekly pay, 401(k) matching, health coverage, travel program, and tuition remission.

Qualifications

• High school diploma or equivalent.
• 1 year front desk hotel experience.
• 1–2 years supervisory or leadership experience.
• Strong guest service, communication, and problem-solving skills.
• Experience handling guest concerns and service recovery.
• Knowledge of front office procedures: reservations, check-in/out, room assignments, cash handling.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with computers and hotel PMS.
• Ability to communicate clearly with guests, team members, leadership.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead daily Front Desk operations and guest service.
• Support operational excellence and team development.
• Collaborate with leadership to maintain service standards.
• Handle guest concerns and service recovery.

Skills

Guest service

Communication

Problem solving

Organizational skills

Team leadership

Multitasking

Education

High school diploma or equivalent

Tools

Front Office Procedures

PMS

OnQ (Hilton system)

Microsoft Office

Job description

Pay: $16.00–$17.00 per hour, based on experience and qualifications

Proudly Recognized as a 2026 CoVaBIZ Best Place to Work!

Be the First Smile, the Warmest Welcome, and the Lasting Impression!

Lead the Welcome. Inspire the Team. Create Memorable Guest Experiences!

At The Founders Inn & Spa, Tapestry Collection by Hilton, we believe exceptional hospitality begins with genuine connections, thoughtful service, and a team that takes pride in making every guest feel valued.

We are looking for an enthusiastic, service-driven Front Office Supervisor who is passionate about hospitality, enjoys developing others, and thrives in a fast‑paced hotel environment.

As part of our Front Office leadership team, you'll play an important role in creating exceptional guest experiences, supporting daily operations, and inspiring our team to deliver the warmth, professionalism, and service excellence associated with Hilton.

If you're ready to lead with purpose, make a difference, and grow your hospitality career, we'd love to meet you!

What You'll Do

As our Front Office Supervisor, you'll help lead the daily operations of the Front Desk while supporting our commitment to exceptional guest service, operational excellence, and team development.

What We're Looking For

We're seeking a confident, approachable leader who combines operational knowledge with a genuine passion for hospitality and people development.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of hotel Front Desk experience.
• 1–2 years of supervisory or leadership experience in a hotel environment.
• Strong guest service, communication, and problem‑solving skills.
• Experience handling guest concerns and delivering effective service recovery.
• Knowledge of hotel Front Office procedures, including reservations, check‑in/check‑out, room assignments, and cash handling.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with computers and hotel Property Management Systems.
• Ability to communicate clearly and professionally with guests, team members, and leadership.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Preferred Qualifications

• Previous experience with Hilton systems, including OnQ.
• Experience training, coaching, or supervising Front Desk associates.
• Familiarity with hotel occupancy reporting, labor management, and departmental financial controls.
• Proficiency in Microsoft Office applications.
• Ability to communicate in more than one language.

Most importantly, we're looking for someone who leads with integrity, demonstrates accountability, and believes that great hospitality begins with taking care of both guests and team members.

Great hospitality starts with taking care of our people!

At The Founders Inn & Spa, we believe our team members are the heart of our success. As a recognized 2026 CoVaBIZ Best Place to Work, we are proud to offer a supportive environment where your contributions matter and your professional growth is encouraged.

Depending on employment status and eligibility, benefits may include:

• Weekly Pay: Enjoy the convenience of receiving your paycheck every week!
• 401(k) With Company Match: Invest in your financial future.
• Medical, Dental & Vision Insurance: Access coverage options to support your health and well‑being.
• Hilton Team Member Travel Program: Enjoy discounted hotel stays at participating Hilton properties around the world.
• Paid Time Off: Take time to rest, recharge, and enjoy life outside of work.
• Complimentary Employee Meals: Enjoy a complimentary meal during scheduled shifts.
• On‑Property Spa & Dining Discounts: Enjoy special savings at our spa and restaurants.
• 100% Tuition Remission at Regent University: Eligible team members may receive full tuition remission to support their educational goals.
• Career Development & Cross‑Training: Strengthen your leadership skills and expand your hospitality experience.
• Career Growth & Advancement Opportunities: Explore opportunities to build your future in hospitality.
• Employee Recognition Programs: Be recognized and celebrated for your dedication and exceptional service.

Benefits are subject to eligibility requirements. Certain benefits may not be available to part‑time employees.

Why Join The Founders Inn & Spa?

At The Founders Inn & Spa, you'll discover more than a job. You'll find an opportunity to build meaningful connections, develop your leadership skills, and contribute to a team that takes pride in creating memorable experiences.

As part of Hilton's Tapestry Collection, we combine the distinctive character of our property with the warmth, service, and hospitality standards associated with Hilton.

We believe that when our team members feel supported, appreciated, and empowered, exceptional guest experiences naturally follow.

Ready to Lead the Welcome?

Founders Inn and Spa Tapestry Collection by Hilton