Front Office Supervisor

The Founders Inn and Spa, Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

401(k) With Company Match

Medical, Dental & Vision Insurance

Hilton Team Member Travel Program

Paid Time Off

Complimentary Employee Meals

Spa & Dining Discounts

100% Tuition Remission at Regent U.

Career Development & Cross-Training

Career Growth & Advancement

Employee Recognition Programs

Job summary

The Founders Inn & Spa, Tapestry Collection by Hilton in Virginia Beach is seeking a Front Office Supervisor who thrives in a fast-paced hotel environment and enjoys developing others. You will lead daily front desk operations, coach staff, and model Hilton service standards to create memorable guest experiences.

Responsibilities include supervising check-ins/outs, coordinating shifts, handling guest requests, and supporting Night Audit coverage when needed.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of hotel Front Desk experience.
• 1–2 years of supervisory or leadership experience in a hotel environment.
• Strong guest service, communication, and problem-solving skills.
• Experience handling guest concerns and delivering effective service recovery.
• Knowledge of hotel Front Office procedures, including reservations, check-in/check-out, room assignments, and cash handling.

Responsibilities

• Lead with hospitality by creating a welcoming environment and recognizing guests.
• Supervise, coach, train, and motivate Front Desk associates while promoting teamwork and growth.
• Oversee check-ins, check-outs, guest requests, and service recovery to ensure timely resolutions.
• Coordinate shift assignments and monitor daily front office operations across Front Desk, Guest Services, PBX, and Reservations.
• Promote Hilton service standards and our service philosophy to go beyond expectations.
• Resolve guest concerns professionally and exercise sound judgment.

Skills

Guest service

Leadership

Communication

Problem-solving

Team development

Education

High school diploma or equivalent

Tools

Property Management Systems

Job description

Pay:

$16.00–$17.00 per hour, based on experience and qualifications

Proudly Recognized as a 2026 CoVaBIZ Best Place to Work!

Be the First Smile, the Warmest Welcome, and the Lasting Impression!

Lead the Welcome. Inspire the Team. Create Memorable Guest Experiences!

At The Founders Inn & Spa, Tapestry Collection by Hilton, we believe exceptional hospitality begins with genuine connections, thoughtful service, and a team that takes pride in making every guest feel valued.

We are looking for an enthusiastic, service-driven Front Office Supervisor who is passionate about hospitality, enjoys developing others, and thrives in a fast-paced hotel environment.

As part of our Front Office leadership team, you'll play an important role in creating exceptional guest experiences, supporting daily operations, and inspiring our team to deliver the warmth, professionalism, and service excellence associated with Hilton.

What You’ll Do

• Lead with Hospitality: Create a welcoming environment where every guest feels recognized, valued, and cared for.
• Inspire and Support Your Team: Supervise, coach, train, and motivate Front Desk associates while promoting teamwork, accountability, and professional growth.
• Deliver Exceptional Guest Experiences: Oversee check-ins, check-outs, guest requests, and service recovery to ensure timely, thoughtful resolutions.
• Oversee Daily Front Office Operations: Coordinate shift assignments, monitor daily checklists, and ensure smooth operations across Front Desk, Guest Services, PBX, and Reservations.
• Champion Hilton Service Standards: Reinforce Hilton brand expectations, hotel service procedures, and our commitment to creating memorable guest experiences.
• Make It Right + Two: Promote our hotel's service philosophy by encouraging associates to anticipate guest needs and go beyond expectations.
• Manage Guest Concerns with Confidence: Resolve guest complaints professionally, exercise sound judgment, and elevate matters when appropriate.
• Maintain Operational Excellence: Monitor room status, group arrivals, guest accounts, cash handling, key control, and Front Office reporting.
• Collaborate Across Departments: Work closely with Housekeeping, Engineering, Sales, Security, and other departments to ensure seamless guest experiences.
• Support Scheduling and Labor Management: Assist in employee scheduling, attendance monitoring, staffing adjustments, and labor cost management.
• Provide Night Audit Coverage: Learn and become proficient in Night Audit procedures, including daily financial reconciliation, reporting, and end-of-day processing. Be prepared to provide overnight Night Audit coverage when needed to support staffing and operational needs.
• Coach for Success: Conduct pre-shift meetings, provide ongoing feedback, and ensures associates complete required training and follow established procedures.
• Promote Safety and Professionalism: Maintain a safe, organized, and professional work environment while ensuring compliance with hotel policies and grooming standards.
• Lead by Example: Step in to assist with Front Desk responsibilities and support the team during busy periods.

What We’re Looking For

We’re seeking a confident, approachable leader who combines operational knowledge with a genuine passion for hospitality and people development.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of hotel Front Desk experience.
• 1–2 years of supervisory or leadership experience in a hotel environment.
• Strong guest service, communication, and problem-solving skills.
• Experience handling guest concerns and delivering effective service recovery.
• Knowledge of hotel Front Office procedures, including reservations, check-in/check-out, room assignments, and cash handling.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with computers and hotel Property Management Systems.
• Ability to communicate clearly and professionally with guests, team members, and leadership.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Preferred Qualifications

• Previous experience with Hilton systems, including OnQ.
• Experience training, coaching, or supervising Front Desk associates.
• Familiarity with hotel occupancy reporting, labor management, and departmental financial controls.
• Proficiency in Microsoft Office applications.
• Ability to communicate in more than one language.

Most importantly, we’re looking for someone who leads with integrity, demonstrates accountability, and believes that great hospitality begins with taking care of both guests and team members.

Benefits & Perks – Because Our Team Matters!

Great hospitality starts with taking care of our people!

At The Founders Inn & Spa, we believe our team members are the heart of our success. As a recognized 2026 CoVaBIZ Best Place to Work, we are proud to offer a supportive environment where your contributions matter and your professional growth is encouraged.

Depending on employment status and eligibility, benefits may include:

• Weekly Pay: Enjoy the convenience of receiving your paycheck every week!
• 401(k) With Company Match: Invest in your financial future.
• Medical, Dental & Vision Insurance: Access coverage options to support your health and well-being.
• Hilton Team Member Travel Program: Enjoy discounted hotel stays at participating Hilton properties around the world.
• Paid Time Off: Take time to rest, recharge, and enjoy life outside of work.
• Complimentary Employee Meals: Enjoy a complimentary meal during scheduled shifts.
• On-Property Spa & Dining Discounts: Enjoy special savings at our spa and restaurants.
• 100% Tuition Remission at Regent University: Eligible team members may receive full tuition remission to support your educational goals.
• Career Development & Cross-Training: Strengthen your leadership skills and expand your hospitality experience.
• Career Growth & Advancement Opportunities: Explore opportunities to build your future in hospitality.
• Employee Recognition Programs: Be recognized and celebrated for your dedication and exceptional service.

Benefits are subject to eligibility requirements. Certain benefits may not be available to part-time employees.

Why Join The Founders Inn & Spa?

At The Founders Inn & Spa, you'll discover more than a job. You'll find an opportunity to build meaningful connections, develop your leadership skills, and contribute to a team that takes pride in creating memorable experiences.

As part of Hilton's Tapestry Collection, we combine the distinctive character of our property with the warmth, service, and hospitality standards associated with Hilton.

We believe that when our team members feel supported, appreciated, and empowered, exceptional guest experiences naturally follow.

Here, your leadership matters. Your ideas matter. And your future matters.

The Founders Inn & Spa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities and maintaining a workplace where all team members are treated with dignity and respect.