Front Desk Agent

Founders Inn and Spa Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

401(k) With Company Match

Medical, Dental & Vision Insurance

Hilton Team Member Travel Program

Paid Time Off

Complimentary Employee Meals

On-Property Dining & Spa Discounts

Regent University Tuition Remission

Tuition Discounts for Eligible Spouses

Career Development & Cross-Training

Career Growth & Advancement

Employee Recognition Programs

Job summary

The Founders Inn & Spa, Tapestry Collection by Hilton, is seeking friendly Front Desk Agents for both full-time and part-time roles. You’ll welcome guests, manage reservations, handle payments, and deliver Hilton-level service while guiding guests to local experiences in Virginia Beach.

This position emphasizes professional appearance, strong communication, reliability, and the ability to multitask in a fast-paced hospitality environment. Join a renowned team within the Hilton family.

Qualifications

• High school diploma or equivalent education or training.
• Previous hospitality, front desk, or customer service experience preferred.
• Familiarity with hotel property management systems is a plus.
• Ability to communicate effectively in English to perform essential guest service responsibilities.

Responsibilities

• Create memorable first impressions by welcoming guests with genuine hospitality and handling check-in/out.
• Deliver Hilton-level service with professionalism and personalized guest care.
• Manage reservations, modifications, cancellations, and group room arrangements.
• Handle guest transactions including payments and account balancing.
• Recognize Hilton Honors members and apply program benefits.
• Resolve guest concerns promptly and involve management when needed.
• Recommend local dining, attractions, and activities for Virginia Beach area.
• Promote hotel amenities and services to guests.
• Support retail operations at the sundries shop.
• Collaborate with Housekeeping, Maintenance, F&B, and other teams for seamless experiences.

Skills

Customer service

Hospitality

English communication

Multitasking

Education

High school diploma or equivalent

Tools

PMS systems

Job description

Be the First Smile, the Warmest Welcome, and the Lasting Impression!

The Founders Inn & Spa, Tapestry Collection by Hilton, is proud to be recognized as a CoVa BIZ Magazine 2026 Best Place to Work!

We're looking for friendly, enthusiastic, and service-driven individuals to join our award-winning team as Front Desk Agents. With both full-time and part-time opportunities available, this is your chance to build a rewarding career in hospitality while being part of the Hilton family!

Do you enjoy meeting new people, helping others, and creating memorable experiences? Are you someone who takes pride in delivering outstanding customer service?

If so, we'd love to meet you!

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests, assisting with their needs, and delivering the exceptional hospitality that Hilton is known for worldwide.

What You'll Do

Create memorable first impressions: Welcome guests with genuine hospitality and provide friendly, efficient check-in and check-out experiences.

Deliver Hilton-level service: Consistently demonstrate professionalism, attention to detail, and personalized guest service.

Manage reservations: Process reservations, modifications, cancellations, and group room arrangements accurately.

Handle guest transactions: Process payments, post charges, balance cash transactions, and maintain accurate financial records.

Recognize Hilton Honors members: Acknowledge loyalty members and deliver applicable program benefits in accordance with Hilton standards.

Resolve guest concerns: Respond promptly and professionally to guest requests and service issues, taking ownership and involving management when appropriate.

Be a local hospitality expert: Recommend restaurants, attractions, entertainment, and activities throughout Virginia Beach and the surrounding area.

Promote hotel amenities: Share information about dining, spa services, special events, and other hotel offerings.

Support retail operations: Maintain and process purchases from the hotel's sundries shop.

Collaborate with other departments: Work closely with Housekeeping, Maintenance, Food & Beverage, and other teams to ensure seamless guest experiences.

Protect guest information: Maintain confidentiality and follow established procedures for handling guest and payment information.

Maintain professional standards: Uphold hotel grooming, appearance, attendance, and workplace conduct expectations.

What We're Looking For

We believe exceptional hospitality begins with exceptional people!

Our ideal candidate will demonstrate:

A friendly, welcoming personality and genuine passion for hospitality.

Excellent customer service and communication skills.

A positive attitude, professional appearance, and strong work ethic.

Ability to multitask and remain organized in a fast-paced environment.

Strong problem-solving skills and the ability to remain calm under pressure.

Basic computer proficiency and willingness to learn hotel reservation systems.

Dependability, punctuality, and attention to detail.

Ability to work independently and collaboratively with team members.

Flexibility to work assigned shifts, including weekends and holidays, based on business needs.

Education & Experience

High school diploma or equivalent education or training.

Previous hospitality, hotel front desk, or customer service experience preferred.

Familiarity with hotel property management systems is a plus.

Ability to communicate effectively in English to perform essential guest service responsibilities.

Experience the Hilton Difference

At The Founders Inn & Spa, hospitality is more than a service — it's how we make people feel.

As part of the Hilton family, we embrace six core values that guide our commitment to guests and one another:

Hospitality: Deliver exceptional experiences with warmth, care, and genuine service.

Integrity: Do the right thing, every time.

Leadership: Take initiative, demonstrate accountability, and lead by example.

Teamwork: Work together to achieve shared goals and support one another.

Ownership: Take pride in your responsibilities and the overall guest experience.

Now: Respond promptly, remain proactive, and find solutions that make a difference.

Every interaction is an opportunity to make a guest feel welcomed, valued, and appreciated.

Great hospitality starts with taking care of our people!

Depending on employment status and eligibility, benefits may include:

• Weekly Pay – Enjoy the convenience of getting paid every week!
• 401(k) With Company Match – Invest in your financial future.
• Medical, Dental & Vision Insurance – Coverage options to support your health and well-being.
• Hilton Team Member Travel Program – Enjoy discounted hotel stays at participating Hilton properties around the world.
• Paid Time Off – Take time to rest and recharge.
• Complimentary Employee Meals – Enjoy meals during scheduled shifts.
• On-Property Dining & Spa Discounts – Enjoy special savings at our restaurants and spa.
• Regent University Tuition Remission – Educational benefits for eligible team members.
• Tuition Discounts for Eligible Spouses & Dependents – Additional educational savings opportunities for qualifying family members.
• Career Development & Cross-Training – Expand your skills and hospitality knowledge.
• Career Growth & Advancement Opportunities – Build your future in the hospitality industry.
• Employee Recognition Programs – Be recognized for your dedication and outstanding service.

Why Join The Founders Inn & Spa?

Because where you work matters!

As a 2026 Best Place to Work, we're proud to foster an environment where teamwork, professional growth, employee recognition, and exceptional guest service are valued.

Whether you're seeking a full-time hospitality career or a part-time opportunity, you'll have the chance to develop valuable skills, connect with guests from around the world, and become part of a team committed to excellence.

The Founders Inn & Spa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without discrimination based on any characteristic protected by applicable law.

Physical Requirements

This position requires prolonged standing, frequent walking, computer use, occasional bending and reaching, and occasional lifting of items up to 25 pounds. Reasonable accommodations may be provided to qualified individuals in accordance with applicable law.

This job posting describes the general nature and responsibilities of the position and is not intended to be an exhaustive list of all duties. Responsibilities may vary based on operational needs.

Founders Inn and Spa Tapestry Collection by Hilton