Front Office Supervisor

Crestview Management, LLC; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Crestview Management, LLC is seeking a Front Desk Supervisor for a Marriott-branded hotel in Tampa to lead Front Desk Associates and uphold the high Marriott service standards while ensuring a smooth and welcoming guest experience.

The role requires supervising shifts, addressing guest concerns, monitoring VIP arrivals and room assignments, and coaching staff to maintain operational excellence in a fast-paced environment.

Qualifications

• Experience in hotel front desk operations.
• Supervisory experience preferred.
• Marriott experience is strongly preferred.
• Strong communication and guest service skills.

Responsibilities

• Supervise and support Front Desk Associates during assigned shifts.
• Maintain a strong presence in the lobby and assist with guest arrivals, departures, and peak periods.
• Handle guest concerns and service recovery professionally and efficiently.
• Recognize Marriott Bonvoy Elite members and ensure applicable benefits and preferences are honored.
• Monitor room assignments, upgrades, VIP arrivals, and special requests.
• Ensure associates are properly utilizing hotel systems and communication tools.
• Work closely with Housekeeping, Engineering, and other departments to resolve guest and room-related concerns.
• Assist with training, coaching, and holding Front Desk Associates accountable for service and performance standards.
• Support cash handling procedures and other Front Office operational controls.
• Lead by example through professionalism, teamwork, accountability, and excellent guest service.

Skills

Leadership

Communication

Problem solving

Guest service

Teamwork

Job description

The Front Desk Supervisor supports the daily operations of the Front Desk and ensures an exceptional guest experience. This position provides leadership and guidance to Front Desk Associates while maintaining Marriott service standards and ensuring the desk operates efficiently.

Responsibilities

• Supervise and support Front Desk Associates during assigned shifts.
• Maintain a strong presence in the lobby and assist with guest arrivals, departures, and peak periods.
• Handle guest concerns and service recovery professionally and efficiently.
• Recognize Marriott Bonvoy Elite members and ensure applicable benefits and preferences are honored.
• Monitor room assignments, upgrades, VIP arrivals, and special requests.
• Ensure associates are properly utilizing hotel systems and communication tools.
• Work closely with Housekeeping, Engineering, and other departments to resolve guest and room-related concerns.
• Assist with training, coaching, and holding Front Desk Associates accountable for service and performance standards.
• Support cash handling procedures and other Front Office operational controls.
• Lead by example through professionalism, teamwork, accountability, and excellent guest service.

Qualifications

Previous hotel Front Desk experience is required, with supervisory experience preferred. Marriott experience is strongly preferred. The ideal candidate is a hands-on leader with strong communication, problem-solving, and guest service skills who can perform effectively in a fast-paced environment and work a flexible schedule, including weekends and holidays.