Front Office Supervisor

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Office Supervisor to lead their front office staff. The ideal candidate must possess strong customer service skills and supervisory experience, with a focus on team performance and sustainable business growth.

Qualifications

• Proven experience in a supervisory role, preferably in hospitality.
• Experience in customer service is essential.
• Ability to lead, motivate, and evaluate team performance.

Responsibilities

• Assess staff performance and provide feedback.
• Onboard and train new employees.
• Measure team performance with key metrics.

Skills

Leadership

Communication

Motivation

Customer Service

Organizational Skills

Negotiation

Education

High School Diploma

Tools

Property Management System (Lightspeed)

Marriott GXP

Job description

About the Front Office Supervisor Position

We are looking for a capable Front Office supervisor to organize and direct the staff of our front office. You'll be responsible for assessing their work and giving them the kind of feedback that maximizes their performance.

Our front office supervisor must have customer service and supervisory experience. The ideal candidate will have great communication skills, plus be able to lead and motivate a team. You'll be organized, reliable, and results-oriented.

Your goal will be consistent, excellent performance from your team to support out company's drive toward sustainable business growth and exceptional customer service

Front Office Supervisor Responsibilities

• Help us create targets for individuals and teams

• Onboard and train new employees

• Answer questions from staff and provide guidance and feedback

• Anticipate escalation and take over guest interactions when needed

• Devise ways to optimize procedures and keep staff motivated

• Measure team performance with key metrics such number of loyalty enrolments, staff service and guest arrival scores

• Ensure adherence to policies for attendance, standard operating procedures

• Keep management well-informed about issues and problems

Front Office Supervisor Requirements

• Proven experience as front office supervisor or similar supervisory position

• Experience in customer service is essential

• Proficient in English; Good knowledge of additional languages will be a definite plus

• Tech savvy with knowledge of telephone equipment and property management system (Lightspeed), and Marriott GXP platform

• Knowledge of performance evaluation procedures

• Outstanding communication and negotiation abilities

• A results-oriented approach

• Excellent organizational and leadership skills

• Ability to work under pressure

• High school diploma