Lodging Front Desk Agent

ST JOE RESORT OPERATIONS LLC; Panama City (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

ST JOE RESORT OPERATIONS LLC is seeking a Front Desk Agent in Panama City, FL to greet guests, handle check-ins/outs, and answer questions about rooms, rates, and local attractions. You will coordinate with housekeeping to ensure rooms are ready and assist VIP guests and groups with personalized services.

The role requires strong communication, a friendly demeanor, and the ability to manage multiple tasks at a busy front desk.

Qualifications

• Sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English.
• Previous customer experience or hospitality experience preferred.

Responsibilities

• Check guests in and out and accommodate requests when possible.
• Answer phones and emails in a professional and friendly manner.
• Provide information on rooms, rates, amenities, and local attractions to guests.
• Upsell facilities and services when appropriate and coordinate with housekeeping for room readiness.
• Assist VIPs and group reservations with personalized services.

Skills

Communication

Customer service

Attention to detail

Discretion

Professional demeanor

Education

Basic English literacy

Tools

Resort software

Microsoft Office

Job description

Job SummaryThe Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.Primary Responsibilities & Essential FunctionsRegisters guest and accommodates requests whenever possibleHandles both check-in and check-out processTakes payment and resolves billing issuesPost changes to appropriate guest accountsMaintain accurate records of guests that have checked in and outAnswer phones and respond to emails in a professional and friendly mannerAnswer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenitiesAnticipate and address guests needs, resolving problems and complaintsMake recommendations for activities and restaurantsConfirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guestsUpsell additional facilities and services, when appropriateLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needsStore any luggage guests have and arrange transportation as neededMaintain a clean and tidy front desk areaAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read write, speak, and communicate in basic English preferredPrevious customer experience preferredPrevious hospitality experience preferredKnowledge, Skills, AbilitiesDetail oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsAbility to interact with guests in a pleasant friendly wayStrong communication skills; able to communicate clearly and professionallyAbility to operate Microsoft Office applications effectivelyFamiliarity with resort check in softwareKnowledge of the surrounding areas and attractionsAbility to build and maintain professional relationships with local service providersAbility to resolve guest issues promptly, professionally, and friendly mannerPhysical DemandsAbility to stand and move throughout front office and lobby while continuously performing essential job functionsAbility to lift to 25 lbsOccasional twisting, bending, stooping, reaching, and walkingFrequent talking, hearing, seeing, and smilingWorking ConditionsPrimarily located indoors but can be exposed to outside weather conditionsOccasionally exposed to high volume placesMinimal to moderate noise levers consistent with hotel environmentMay be exposed to cleaning chemicals (proper PPE provided)The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.