Front Office Supervisor

Peachtree Group; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group in Orlando, FL seeks a Front Office Supervisor to oversee guest services, ensuring smooth operations and excellent guest feedback. You will respond professionally, provide timely information, and supervise daily shift processes to uphold SOPs.

You will train, direct, and coach the front desk team, resolve guest issues swiftly, and liaise with housekeeping and reservations. You will also handle cash at the front desk per policy, contributing to a high-quality operation.

Qualifications

• Experience supervising a guest services team.
• Strong customer service and communication skills.
• Ability to resolve conflicts and coach staff.

Responsibilities

• Supervise daily shift processes to ensure SOP adherence.
• Train and coach front desk staff to maintain quality service.
• Resolve guest issues quickly to maintain satisfaction.
• Collaborate with other departments such as housekeeping and reservations.
• Manage front desk cash and personal bank per hotel policy.

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.