Front Office Supervisor

Hotel Leveque; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to lead the Front Office team. This role involves overseeing daily operations, ensuring guest satisfaction, and managing staff performance. You will have the opportunity to grow within the Front Office while providing exceptional service to guests. This position is perfect for self-motivated individuals who thrive in a fast-paced environment and are passionate about enhancing the guest experience. Join a company that values diversity and promotes a collaborative workplace where your contributions make a real impact.

Benefits

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development opportunities

Qualifications

• Experience in customer service, especially in hospitality.
• Ability to analyze forecasts and budgets is essential.

Responsibilities

• Supervise Front Office staff to ensure excellent guest service.
• Review daily arrivals and manage room inventory effectively.
• Address guest issues and maintain confidentiality.

Skills

Customer service experience

Ability to analyze forecasts and budgets

Effective communication

Education

High School diploma or equivalency

Job description

Hotel Ardent, Tapestry Collection by Hilton

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you’ll make…

The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, overseeing hotel availability, room inventory, and ensuring overall guest satisfaction.

You’ll enjoy this job because…

• You want to grow within Front Office
• You enjoy providing excellent guest experience
• You’re self-motivated to go above and beyond

What you’ll be doing…

• Supervise and support all Front Office staff to ensure policies and procedures are followed while welcoming guests
• Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
• Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
• Maintain knowledge of all hotel outlet offerings, facilities, and local area events
• Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue, and ensure credit is established on all accounts in accordance with proper accounting procedures
• Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
• Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
• Report and follow up on any guest issues while maintaining a high level of confidentiality with all guest information
• Maintain a detailed log with all guest issues and resolutions
• Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that the issue is satisfactorily resolved
• Assist with implementation of new policies and procedures and also ensure staff adherence to existing grooming and attendance policies
• Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week”
• Drive Hotel scores and share positive feedback and address any negative feedback on an individual basis
• Maintain a positive and professional environment in guest areas and in the back of the house that motivates and inspires the staff.
• Must possess basic ability to analyze and understand forecasts and budgets
• Other duties as assigned

You should be able to…

• Speak, read, and write in the primary language used in the workplace
• Sit, stand, walk, and be in front of a computer for 8+ hours
• Customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.