Front Office Supervisor

Kingston Resorts; Myrtle Beach (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

Health benefits

401(k) match

Life insurance

Maternity/Paternity Leave

Educational assistance

Free Lunch

Health club membership

Travel program benefits

Job summary

Kingston Resorts at Embassy Suites Myrtle Beach is hiring for a full-time Front Office Supervisor. You will oversee front desk operations, guest check-in/check-out, lobby flow, and rate availability, while ensuring high guest satisfaction.

Open availability including weekends/holidays is required. Benefits include PTO, health plans, a 401(k) with company match, life insurance, educational assistance, and travel program perks for you and your family.

Qualifications

• Experience in front office operations or hotel guest services.
• Ability to supervise and assign tasks to front desk staff.
• Strong communication and problem-solving skills.

Responsibilities

• Assign work and supervise front office staff performance, including check-in/check-out, lobby flow, and room rates.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Support and train team members in guest services and issue resolution.
• Schedule daily work, lead pre-shift meetings, and monitor staff performance.
• Monitor lobby traffic and adjust staffing as needed.

Skills

Guest services

Staff supervision

Job description

Embassy Suites Myrtle Beach
9800 Queensway Blvd
Myrtle Beach, SC 29572, USA

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royal Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.


• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.


• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.


• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.


• Monitor, observe and assist in evaluating team member performance.


• Monitor lobby traffic and adjust staffing accordingly

This is a full-time, year-round position working at Embassy Suites Myrtle Beach . Open availability is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Qualifications

Experience

Preferred

2 years:

Equal Opportunity Employer
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