Front Office Supervisor

AJS Hotels; Louisville (KY); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading hotel brand is seeking a Front Office Supervisor for their Louisville location to ensure exceptional guest experiences. The role involves supervising staff, managing reservations, and maintaining Hilton standards of service. Ideal candidates will possess strong customer service skills and at least 5 years of hospitality experience.

Qualifications

• 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures.
• Positive and professional attitude at all times.

Responsibilities

• Support Hilton standards and ensure guest satisfaction.
• Supervise and train front office personnel.
• Handle guest registrations efficiently and courteously.

Skills

Customer Service

Cash Handling

Computer Skills

Math Skills

Education

High School Diploma or equivalent

Job description

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.

The company is currently hiring a Front Office Supervisor.

RESPONSIBILITIES:

• Support the Hilton standards.
• Make a daily reservation count of arrivals and departures to aid in the selling of rooms
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.

QUALIFICATIONS:

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment
• Flexible schedule with full availability on nights and weekends

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.