Front Office Supervisor

Peachtree Hospitality Management; Columbus (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Peachtree Hospitality Management recherche un Front Office Supervisor dédié pour superviser l'équipe des services aux invités. Ce rôle essentiel implique la formation des membres de l'équipe, la résolution rapide des problèmes des clients, et la gestion des transactions à la réception. L'entreprise offre un ensemble d'avantages sociaux attrayant, y compris des assurances et un plan de retraite 401(k) généreux.

Benefits

Assurance maladie

Assurance dentaire

Assurance-voyage

Développement professionnel

Jours fériés payés

Congés payés

Qualifications

• Expérience en supervision d'équipe dans un environnement de services.
• Capacité à gérer des transactions financières et à maintenir la satisfaction des clients.

Responsibilities

• Supervise les processus quotidiens de l'équipe de réception.
• Entraîne et résout les problèmes des membres de l'équipe.
• Établit des relations solides avec les autres départements.

Skills

Leadership

Résolution de problèmes

Service à la clientèle

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.