Front Office Supervisor

Embassy Suites Louisville Downtown; Louisville (KY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading hotel brand is seeking a Front Office Supervisor to ensure exceptional guest experiences. The ideal candidate will manage front office operations, train staff, and uphold Hilton's high standards. This role requires strong customer service skills and a positive attitude. Join a dynamic team in a full-time position that offers various benefits and opportunities for growth.

Benefits

401(k)

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Flexible Spending Account

Employee Discount

Retirement Plan

Qualifications

• 5+ years of experience in hospitality.
• Ability to work with all levels of management.
• Flexible schedule with full availability on nights and weekends.

Responsibilities

• Support Hilton standards and manage front office activities.
• Supervise and train front office personnel.
• Handle guest complaints and ensure satisfaction.

Skills

Customer Service

Positive Attitude

Cash Handling

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

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Job Description

Job Description

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.

The company is currently hiring a Front Office Supervisor.

RESPONSIBILITIES:

• Support the Hilton standards.
• Make a daily reservation count of arrivals and departures to aid in the selling of rooms
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.
  
  

QUALIFICATIONS:

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment
• Flexible schedule with full availability on nights and weekends
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
  
  

Schedule:

• 8 hour shift
• Weekends/Holidays as required
  
  

Education:

• High school or equivalent (Preferred)
  
  

Experience

• Supervisory: 2 years (Preferred)
• Front Desk: 1 year (Preferred)
• Customer Service: 2 years (Preferred)
• Hotel: 1 year (Preferred)
  
  

Work Location: In person

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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