Front Office Supervisor

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 38,000 - 50,000; Full time

Job summary

Join an award-winning team at Omni Bedford Springs Resort & Spa as a Front Desk Supervisor. This role combines delivering exceptional guest service with the responsibility of supervising front desk associates. Ideal candidates will have experience in hospitality, strong communication skills, and a passion for guest satisfaction.

Qualifications

• High school graduate or equivalent required.
• Two years of college education preferred.
• Two years experience in a service industry, preferably hospitality.

Responsibilities

• Check guests in and out, ensuring proper credit is received.
• Supervise, assist, and elevate all Front Desk Associates.
• Promote and sell special hotel programs.

Skills

Oral Communication

Customer Service

Computer Literacy

Education

High School Graduate

Two Years of College Education

Tools

Computer

Phone System

Radio

Job description

Location

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Job Description

The Front Desk Supervisor is to provide friendly, efficient registration, guest settlement, and information to all guests and visitors, in addition to supervising, assisting, and elevating all Front Desk Associates.

Responsibilities

ESSENTIAL FUNCTIONS:

• Check guest in and out, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Resort policies.
• Maintain your assigned bank.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Solicit guest feedback
• Supervise, Assist, and Elevate all Front Desk Associates.

HOTEL SPECIFIC FUNCTIONS:

• Cross-training in PBX, Concierge, and Bell-stand coverage

MARGINAL FUNCTIONS:

• Respond to any reasonable task as assigned by supervisor or manager.
• Assist in other departments as needed
• Attend monthly departmental meetings

TOOLS/EQUIPMENT:

• Computer and printer
• Phone system
• Radio
• Photocopier

Qualifications

• High school graduate or equivalent.
• Two years of college education preferred.
• Two years experience in a service industry, preferably in the hospitality industry.
• Excellent oral and communication skills.
• Computer literate.
• Pleasant telephone demeanor.