Front Office Supervisor

Auberge Collection; Los Olivos (CA); On-site; USD 28,094 - 40,013; Full time

Job summary

Auberge Collection is seeking a Front Office Supervisor in Los Olivos, California, to enhance our guest experience. You will be responsible for overseeing the front desk operations, ensuring smooth check-ins and effective problem resolution while managing a team.

The ideal candidate has over 2 years of hotel reception experience, notably in a luxury setting, and possesses extensive knowledge of Google applications. We offer competitive pay at $24.72/hour based on experience.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel.
• Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.

Responsibilities

• Oversee and assist in check-in and check-out processes.
• Supervise front desk staff and provide guidance.
• Monitor and manage room reservations.
• Resolve guest inquiries and concerns promptly.
• Coordinate front desk operations during shifts.
• Act as a communication hub for guests and departments.
• Maintain accurate records of guest interactions.

Skills

Hotel reception experience

Knowledge of Google Applications

Job description

Job Description

Embark on a rewarding journey as a Front Office Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

$24.72/Hour based on experience

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
• Extensive knowledge of Google Applications including G‑mail, Calendar, Tasks, etc.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.