Front Office Supervisor

Tandem Hospitality Group LLC; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Tandem Hospitality Group LLC is seeking a Front Office Supervisor in Austin to lead the Front of House team and deliver exceptional guest service. You will oversee the Front Desk, assist agents with guest concerns, and support all operations to ensure smooth check-ins and guest satisfaction.

The role requires supervisory experience, strong organizational skills, and a proven record in improving guest service.

Qualifications

• 3 years' experience as a Guest Service Agent preferred.
• Supervisory experience required.
• Front Office Accounting experience.
• Proficiency in Microsoft applications is required.
• Verifiable record improving guest service and satisfaction/ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Ensure adherence to hotel policies and procedures.
• Maintain high levels of professionalism and decorum among staff.
• Monitor inventory control and ordering for Front Office and guest supplies.
• Oversee Front Desk Agent scheduling and requests.
• Coach Front Desk Agents and Night Auditors to enforce standards.
• Assist in creating a training program instilling a culture of service.
• Liaise between Front Office and Reservations/Sales teams.
• Troubleshoot guest issues and de-escalate conflicts.
• Handle guest complaints professionally.
• Complete daily MOD reports.
• Assist with check-in/check-out process.
• Review safety and security issues and implement corrective actions.
• Know Emergency procedures.
• Escort VIP guests.
• Coordinate with Housekeeping, Engineering, Catering and Sales for events.

Skills

Guest service

Supervisory

Guest satisfaction

Microsoft Office

Flexible schedule (idea)

Tools

Microsoft Office

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB DESCRIPTION:

The Front Office Supervisor must ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service.

JOB RESPONSIBILITIES:

• Responsible for the adherence and enforcement of all Hotel policies and procedures
• Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
• Monitor inventory control and ordering procedures for Front Office and guest supplies
• Oversee Front Desk Agent scheduling and requests
• Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
• Assists in creating a comprehensive training program instilling a culture of service and follow through
• Acts as a liaison between the Front Office and the Reservations/Sales team
• Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
• Handle any guest complaint or issue in a professional manner
• Complete a daily MOD Report to communicate guest opportunities and other information
• Assist the Front Desk with all aspects of operations including check-in and check-out process
• Review all potential safety and security issues and implement corrective action steps
• Responsible for knowing all emergency procedures
• Coach associates how to resolve and de-escalate conflicts
• Assists in welcoming and escorting VIP's and other guests
• Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly

JOB QUALIFICATIONS:

• 3 years' experience as a Guest Service Agent preferred
• Supervisory experience required
• Front Office Accounting experience
• Proficiency in Microsoft applications is required
• Verifiable record improving guest service and satisfactionAbility to work a flexible schedule and be able to work weekends and holidays

Location Origin Austin

Req Number GUE-26-00093

This position is currently accepting applications.