Front Office Supervisor

High Peaks Resort; Goleta, Northern (CA, KY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Matched 401K

Hotel discounts

Earned wage access

Job summary

SPIRE Hospitality’s Leta Santa Barbara Goleta, Tapestry Collection hotel in Goleta, CA, is hiring a Guest Services Supervisor to oversee front desk operations and deliver memorable guest experiences. You’ll lead the team to provide warm welcome, efficient check-in/out, and proactive guest support.

Based in Goleta, this full-time role emphasizes staff training, performance mentoring, and cross-department collaboration to maintain exceptional service standards and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 2+ years in guest services with supervisory experience preferred.
• Basic math for financial reporting.
• Proficient with MS Office (Outlook, Word, Excel).
• Familiarity with hotel PMS systems (PEP) preferred.

Responsibilities

• Promote exceptional customer service by leading by example and always providing courteous service.
• Respond promptly to guest questions and requests.
• Foster strong working relationships within Guest Services and other departments.
• Optimize the check-in/check-out process for seamless experiences.
• Train new team members in essential procedures for exceptional guest service.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Communication

Multitasking

Training

Analytical skills

Education

High school diploma

Hotel and Restaurant Certification

Tools

PEP PMS

MS Outlook

MS Word

MS Excel

Job description

The Leta Santa Barbara Goleta, Tapestry Collection
Goleta, CA 93117, USA

Description

Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We’re a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Compensation: $23-$25/ Hour

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems (PEP) is a plus

Qualifications

Experience

Preferred

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities

Prior hospitality experience

Additional language ability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.