Host Person - Part Time

Spirehotels; Goleta (CA); On-site; USD 19,207 - 27,355; Part time

Job summary

A boutique hotel chain in Goleta seeks a part-time dining room supervisor to oversee service staff and ensure guest satisfaction in a restaurant setting. Key responsibilities include greeting guests, maintaining dining room standards, coordinating staff meetings, and addressing customer concerns. Ideal candidates should possess knowledge of restaurant operations and effective communication skills, with flexibility for evening and weekend shifts. Pay starts at $16.90 per hour.

Qualifications

• Ability to perform essential job functions with reasonable accommodation.
• Expected to handle customer concerns positively.
• Maintaining a clean and well-groomed appearance is essential.

Responsibilities

• Supervise service personnel and enforce service standards.
• Meet and greet guests, escort them to their table.
• Conduct daily meetings to inform staff of specials and guest comments.
• Maintain logbook for shift communication.
• Ensure proper dining room setup and adherence to uniform standards.

Skills

Knowledge of restaurant operations

Ability to read and speak English

Effective customer complaint resolution

Ability to maintain service standards

Education

High school graduation or equivalent

Tools

Food handler certification

Job description

Location: The Leta Santa Barbara Goleta, Tapestry Collection, 5650 Calle Real, Goleta, CA 93117, USA.

Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We’re a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove.

Job Overview: Greeting and escorting guests to tables in the restaurant, supervising staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Compensation: $16.90 per hour

Part Time PM Shifts

Responsibilities and Duties

• Supervise service personnel including counseling and discipline, to maintain service standards.
• Meet and greet guests as they arrive, offer choice of seating, and then escort them to their table and present menu.
• Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis.
• Conduct daily "roll call” meetings: to keep staff informed of current promotions, daily special, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Maintain an open line of communication between guests, management and line employees.
• Carry coffee and/or teapots throughout outlet, refilling guests' cups as requested.
• Perform other related duties as assigned.

Specific Job Knowledge and Skills

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meeting to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guest.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

Other Expectations

• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• All associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends and/or holidays.
• All employees must maintain a neat, clean and well-groomed appearance.
• Employee is required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Licenses or certificates: Food handler certification a plus.
• Spire Hospitality participates in E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.