Front Desk Agent

Topnotch Resort; Stowe (VT); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Early pay access

Medical benefits

Dental benefits

Vision benefits

Pet discount

Identity protection

Pre-paid legal

Flexible FSA

Matched 401K

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Front Desk Agent for The Roost at Topnotch Resort in Stowe, VT to warmly welcome guests and provide exceptional service throughout their stay, ensuring seamless experiences from arrival through checkout.

You will work with the front desk team to craft memorable visits, share local information, and coordinate requests to create lasting impressions for guests.

Qualifications

• Previous guest service experience.
• Must read, write and speak English fluently.
• Knowledge of SMS Host is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in fast-paced environment.

Responsibilities

• Welcome guests and check in/out at arrival.
• Review arrivals and accommodate notes and requests.
• Pre-register and produce key packs.
• Handle guest requests and follow up.
• Assist with cashier duties and balance bank.
• Answer phones and take reservations.
• Coordinate with Rooms and other departments.
• Maintain neat work area and report safety hazards.
• Operate front desk duties during shift.

Skills

Guest service

Interpersonal skills

Communication skills

English fluency

SMS Host knowledge

Tools

SMS Host

Microsoft Office

PMS systems

Job description

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service SPA, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

JOB SUMMARY

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Must provide and ensure exceptional hospitality experiences are delivered to the guest through performing all desk related functions, which includes but is not limited to, checking guests in and out, providing hotel and area information and coordinating the fulfillment of guest requests.

Essential Functions and Responsibilities:

• Welcome, check-in and direct guests at arrival.
• Review all arrivals for notes, requests, and discrepancies and accommodate accordingly.
• Pre-register and produce key packs, when applicable.
• Handle guest requests and following up to ensure they are completed
• Handle cashier duties and balance one’s bank at conclusion of shift.
• Assist with answering phones, taking reservations, guest’s requests and inquiries.
• Complete shift check list and necessary reports.
• Monitor guests accounts and room inventory.
• Troubleshooting guest issues
• Reviewing and updating the property management system
• Keep work area neat and cleaned at all times.
• Watch for safety hazards and report them immediately to your Supervisor.
• Will work and communicate directly with all Rooms departments, and indirectly with others.
• Majority of shift work would be at front desk, some back office work required.

Pay Rate: $21.00 per hour

Nonessential Skills and Experience:

• Assist with Bell stand and Valet duties
• Assist with basic concierge duties
• Performs other duties as assigned by management

Success Factors / Job Competencies:

• Knowledge of SMS Host a plus
• Ability to organize and manage multiple priorities
• Customer satisfaction orientation
• Excellent interpersonal and communication skills
• Strong team player
• Knowledge of resort and local amenities
• Ability to multitask and function in a fast paced environment while keeping a calm demeanor

Qualifications Required:

• Previous guest service experience
• Ability to resolve problems.
• Basic computer skills
• Must read, write and speak the English language fluently

Qualifications Desired:

• Previous hotel front desk and PMS computer experience.
• Valid driver’s license
• Advanced knowledge of Microsoft Office Suite products

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.