Front Office Supervisor

Spire Hospitality LLC; Goleta (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Spire Hospitality LLC in Goleta, CA seeks a Front Desk Supervisor to warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to guest satisfaction, crafting remarkable experiences from arrival to departure.

Lead the Guest Services team with outstanding leadership to foster repeat business and create unforgettable memories. You will inspire teamwork, ensure efficient check-in/check-out, and participate in training and development with

Qualifications

• High school diploma or its equivalent required.
• Hotel and Restaurant Certification preferred.
• 2+ years in guest services with supervisory experience preferred.
• Strong math, analytical skills and MS Office proficiency.
• Experience with hotel PMS systems (PEP) is a plus.

Responsibilities

• Promote exceptional customer service and model courtesy to guests.
• Respond promptly to guest questions and requests.
• Foster relationships across departments through effective communication.
• Optimize check-in/check-out for seamless guest experiences.
• Coach and train new team members in guest service procedures.
• Excel at multitasking in a dynamic hospitality environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest services

Supervisory experience

Effective communication

Analytical skills

Multitasking

Education

High school diploma or equivalent

Hotel and Restaurant Certification

Tools

MS Office (Outlook, Word, Excel)

Hotel PMS (PEP)

Job description

Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We're a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• * Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• * Respond promptly and effectively to guest questions and requests
• * Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• * Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• * Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• * Excel at multitasking in a dynamic environment
• * Resolve guest concerns with attentive service recovery

Compensation: $23-$25/ Hour

Physical Demands:

• * Ability to lift, carry, push or pull 10 lbs
• * Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• * High school diploma or its equivalent
• * Hotel and Restaurant Certification preferred

Experience:

• * 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• * Basic mathematical skills to operate and prepare calculations for financial reporting
• * Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• * Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• * Previous experience with hotel PMS systems (PEP) is a plus
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities (preferred)
• Prior hospitality experience (preferred)
• Additional language ability (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.