FRONT OFFICE MANAGER

Homewood Suites - Lubbock; Lubbock (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Growth opportunities

Team oriented environment

Job summary

Homewood Suites - Lubbock is seeking a results-driven Front Office Manager to lead the daily front desk operations and guest service team. You will supervise staff, schedule shifts, and ensure accurate reservations, check-ins, and billing while maintaining brand standards.

You will partner with hotel leadership to drive service excellence, training, and performance reviews. A strong hospitality mindset, clear communication, and the ability to multitask under pressure are essential.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Problem solving

Organization

Detail orientation

Hospitality

Staff supervision

Front desk ops

Multitasking

Hotel systems

Job description

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The RoleAs the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be Doing• Lead daily front office operations, including staff supervision and scheduling• Train, coach, and develop front desk and guest service team members• Oversee check ins, check outs, reservations, and billing accuracy• Resolve escalated guest concerns and service issues professionally• Ensure compliance with hotel policies, brand standards, and procedures• Monitor financial processes such as cash handling and end of day reporting• Communicate effectively with housekeeping, engineering, and leadership• Support hiring, performance reviews, and team development• Maintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It Here• Leadership role with daily guest impact• Opportunities for growth within hotel operations• Supportive, team oriented environmentReady to Join the TeamIf you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel front office leadership experience required• Strong communication, leadership, and problem solving skills• Organized, dependable, and detail oriented• Comfortable using hotel systems, reporting tools, and front office processes• Able to multitask and maintain professionalism under pressure• Passionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.