Housekeeping Manager

Loews Hotels & Co; Coronado (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid sick days

Vacation & holidays

Tuition reimbursement

Employee discounts

Hotel rates

Job summary

Loews Coronado Bay Resort is seeking a passionate Manager of Housekeeping to lead daily operations across rooms and public spaces. You will analyze room turns, adjust staffing, and implement procedures to drive efficiency while upholding the highest cleanliness standards.

Ideal candidates have a minimum of two years in hotel housekeeping leadership and experience with Opera PMS. The role offers a competitive salary, on-site work, and opportunities for growth within the Loews Hotels & Co family.

Qualifications

• Bachelor's degree or relevant work experience.
• Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience.
• Previous experience with Opera Property Management System preferred.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Ability to stand for long periods of time required and ability to push, pull, and lift items weighing up to 25lbs.

Responsibilities

• Lead and oversee daily housekeeping operations, ensuring rooms and public spaces meet Loews' exacting standards.
• Analyze room turns and staffing needs, making real-time adjustments to optimize performance.
• Develop and implement housekeeping procedures that drive efficiency and maintain a pristine environment.
• Interview, hire, and mentor team members, fostering growth and engagement.
• Maintain optimal staffing levels and manage labor costs effectively.
• Coordinate with other hotel departments to ensure seamless operations and guest satisfaction.
• Oversee uniform and laundry services, ensuring quality and timeliness.
• Hold regular team meetings to share updates, celebrate wins, and address challenges.
• Evaluate team performance and coach for continuous improvement.

Skills

Leadership

Team management

Communication

Operations

Labor cost control

Education

Bachelor's degree

Tools

Opera PMS

Job description

Loews Coronado Bay Resort offers careers at a secluded waterfront retreat near San Diego's top attractions and the Pacific Ocean. Team members create memorable guest experiences across a 15-acre peninsula with bay views, 440 rooms and suites, a spa, recreation, and 70,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role from Guest Services to Finance, Culinary to IT offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, retirement benefits Paid Sick Days, Vacation, Holidays & Paid Bereavement Training & Development opportunities Pet Insurance & Pet Bereavement Tuition Reimbursement Team Member Hotel Rates, discounts, & other perks Discounts on spa retail and services Complimentary meals in Team Member Café while working Complimentary parking Community volunteer opportunities Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A passionate and detail-driven Manager of Housekeeping who will lead with purpose and precision. You’ll be the driving force behind creating immaculate spaces that elevate the guest experience and reflect Loews' commitment to excellence. In this role, you’ll combine operational expertise with a proactive mindset to ensure every corner of our property meets the highest standards of cleanliness and comfort.

Who You Are:

• Hospitality Enthusiast: You take pride in creating exceptional guest experiences through flawless housekeeping operations
• Proactive Leader: You anticipate needs, solve challenges before they arise, and inspire your team to deliver excellence every day
• Detail-Oriented Visionary: You notice what others miss and set the bar high for quality and consistency
• Collaborative Communicator: You thrive in a team environment and build strong relationships across departments
• Operational Expert: You balance efficiency with care, ensuring smooth processes without compromising guest satisfaction
• Veterans and military spouses are encouraged to apply

What You'll Do:

• Lead and oversee daily housekeeping operations, ensuring rooms and public spaces meet Loews' exacting standards
• Analyze room turns and staffing needs, making real-time adjustments to optimize performance
• Develop and implement housekeeping procedures that drive efficiency and maintain a pristine environment
• Interview, hire, and mentor team members, fostering growth and engagement
• Maintain optimal staffing levels and manage labor costs effectively
• Coordinate with other hotel departments to ensure seamless operations and guest satisfaction
• Oversee uniform and laundry services, ensuring quality and timeliness
• Hold regular team meetings to share updates, celebrate wins, and address challenges
• Evaluate team performance and coach for continuous improvement
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Bachelor's degree or relevant work experience required
• Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required
• Previous experience with Opera Property Management System preferred
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Ability to stand for long periods of time required
• Ability to push, pull, and lift items weighing up to 25lbs

Who You'll Supervise:

Housekeeping Team

Salary range for this position, based on experience, is $70,304.00 to $75,000.00.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.