Front Office Supervisor

Hyatt Regency; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hyatt Regency Aruba Resort, Spa and Casino invites a Front Office Supervisor to lead the desk team, ensure smooth check-in/check-out, and deliver exceptional guest service.

You will oversee staffing, training, scheduling and payroll, while maintaining cash controls and communicating Hyatt services. Strong leadership and guest relations are essential to elevate the guest experience.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Able to work under pressure.
• Customer service oriented.
• Team player.
• Ability to work a flexible schedule.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• A minimum of two years of previous front office supervisory experience is preferred.

Responsibilities

• Oversee front office staff and guest registration processes.
• Cash control for agents and financial reconciliation.
• Staffing, scheduling and payroll activities.
• Provide training and staff development for front office team.
• Lead agents in communicating Hyatt services and promotions to guests.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Flexibility

Front Office operations

Staff supervision

Job description

Organization

Hyatt Regency Aruba Resort, Spa and Casino

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Front Office Supervisor's responsibilities include overseeing the front office staff, cash control for agents, staffing and guest service. Duties also include training, staff development, scheduling and payroll.

Front Office Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities.

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

We care.

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.

We channel this strength into our vision for evolving the future of hospitality.

We create a culture of warmth, empathy and respect.

We build connections, celebrate success and create inclusive environments, together.

This is not you typical career opportunity. This is the Hyatt Touch.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Able to work under pressure.


• Customer service oriented.


• Team player.


• Ability to work a flexible schedule.


• Ability to stand for long periods of time.


• Experience and a thorough understanding of Front Office operations.


• A minimum of two years of previous front office supervisory experience is preferred.