Front Office Supervisor

Appone; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Appone is seeking a Front Office Supervisor in Atlanta to lead the Front Desk team, ensure guest service excellence, and support all Front of House operations. The role involves overseeing scheduling, policy enforcement, training, and cross‑department coordination to deliver a flawless guest experience.

Ideal candidates will have supervisory experience, 3+ years as a Guest Service Agent, and proficiency with Microsoft Office, with a focus on improving guest satisfaction and service levels.

Qualifications

• 3 years' experience as a Guest Service Agent preferred.
• Supervisory experience required.
• Front Office Accounting experience.
• Proficiency in Microsoft applications is required.

Responsibilities

• Adhere to and enforce all hotel policies and procedures.
• Maintain high professionalism and decorum among staff.
• Monitor inventory control and ordering for Front Office and guest supplies.
• Oversee Front Desk Agent scheduling and requests.
• Coach Front Desk Agents and Night Auditors to uphold standards.
• Assist in creating a comprehensive training program emphasizing service.
• Liaise between the Front Office and Reservations/Sales.
• Troubleshoot and resolve guest issues professionally.
• Handle guest complaints and complete the MOD daily report.
• Assist with check-in/check-out and safety procedures.
• Know emergency procedures and de-escalate conflicts.
• Escort VIPs and guests and coordinate with Housekeeping, Engineering, Catering and Sales.

Skills

Guest service

Supervisory experience

Microsoft Office

Guest satisfaction

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description

The Front Office Supervisor must ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service.

Job Responsibilities

• Responsible for the adherence and enforcement of all Hotel policies and procedures
• Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
• Monitor inventory control and ordering procedures for Front Office and guest supplies
• Oversee Front Desk Agent scheduling and requests
• Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
• Assists in creating a comprehensive training program instilling a culture of service and follow through
• Acts as a liaison between the Front Office and the Reservations/Sales team
• Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
• Handle any guest complaint or issue in a professional manner
• Complete a daily MOD Report to communicate guest opportunities and other information
• Assist the Front Desk with all aspects of operations including check-in and check-out process
• Review all potential safety and security issues and implement corrective action steps
• Responsible for knowing all emergency procedures
• Coach associates how to resolve and de-escalate conflicts
• Assists in welcoming and escorting VIP's and other guests
• Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly

Job Qualifications

• 3 years' experience as a Guest Service Agent preferred
• Supervisory experience required
• Front Office Accounting experience
• Proficiency in Microsoft applications is required
• Verifiable record improving guest service and satisfaction
• Ability to work a flexible schedule and be able to work weekends and holidays

Location Origin Atlanta

Req Number GUE-26-00101

This position is currently accepting applications.