Bellman

One Ocean Resort & Spa; Anchorage (AK); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa in downtown Anchorage seeks a Bell Services/Guest Services Associate to warmly welcome guests, assist with luggage, and shuttle guests as needed. You will know the property well, guide guests to facilities, and actively promote hotel amenities to enhance stays.

The role requires strong customer service, the ability to work in a fast-paced environment, and a valid state driver's license with a clean driving record.

Qualifications

• High work ethic and self-initiative; able to work under pressure.
• Possess a valid state driver’s license and safe driving record.
• Proven customer service experience and ability to handle guest concerns.

Responsibilities

• Greet guests, assist with arrival/departure, and provide excellent service.
• Carry baggage, tag and store luggage, and maintain records.
• Safely drive the hotel shuttle van and know hotel facilities.
• Promote hotel amenities and upsell services like dining and spa.
• Respond to bell services requests within 2 minutes.

Skills

Guest service

Strong work ethic

Team player

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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