Night Auditor

Melrosehoteldc; Anchorage (AK); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa is seeking a Front Desk Associate to greet guests, check them in/out, and ensure smooth reservations handling. You will manage charges, assist with daily transactions, and support guest needs with a friendly, professional demeanor.

This in-venue role requires flexibility for nights, weekends, and holidays, with the ability to work efficiently in a team-oriented environment and accurate cash handling.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Team player who delivers great guest experiences.
• Ability to communicate effectively verbally and in writing.
• Physical ability to sit at a desk for long hours and lift 10–25 pounds.

Responsibilities

• Greet guests and check them in/out professionally.
• Post charges accurately and promptly.
• Operate Front Office system for daily transactions.
• Manage cash handling and collect payments.
• Review reservations and block rooms; handle cancellations.

Skills

Guest services

Cash handling

Reservations system

Communication

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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