Front Office & Student Services Lead

VCU School of Social Work; Richmond (VA); On-site; USD 45,000 - 50,000; Full time

Job summary

Virginia Commonwealth University's School of Social Work is seeking a Customer Service & Operations Lead to manage front-office operations, deliver exceptional service, and supervise student workers. The role supports meetings, events, and administrative processes in a fast-paced academic setting.

The candidate will coordinate scheduling, maintain directories, and ensure a welcoming environment while reporting to the Senior Executive Assistant and collaborating with the administrative support

Qualifications

• High school diploma or equivalent.
• Four to five years of relevant professional experience in customer service, office administration, operations, or related field.
• Demonstrated success providing exceptional customer service in a fast-paced, high-volume environment.
• Experience managing multiple phone lines and responding to inquiries.
• Strong verbal, written, and interpersonal communication skills.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience using scheduling, appointment management, or calendar coordination software.
• Ability to work independently while collaborating effectively within a team.
• Exceptional customer service and relationship-building skills.
• Strong organizational and time-management abilities.

Responsibilities

• Serve as the first point of contact for students, faculty, staff, alumni, community partners, and visitors.
• Deliver outstanding customer service through in-person, phone, and electronic communications.
• Respond to inquiries promptly and professionally, utilizing a first-contact resolution approach whenever possible.
• Direct visitors and callers to the appropriate offices, departments, and resources.
• Oversee daily front-office operations and coordinate meeting room scheduling.
• Provide backup administrative support and assist with office improvements.
• Support recruitment, onboarding, training, and scheduling of student workers.
• Plan, coordinate, and set up meetings, workshops, and special events.

Skills

Customer service

Office administration

Multitasking

Verbal & written communication

Interpersonal skills

Calendar/scheduling software

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Virginia Commonwealth University's School of Social Work is seeking a Customer Service & Operations Lead to manage front-office operations, deliver exceptional service, and supervise student workers. The role supports meetings, events, and administrative processes in a fast-paced academic setting.

The candidate will coordinate scheduling, maintain directories, and ensure a welcoming environment while reporting to the Senior Executive Assistant and collaborating with the administrative support