Assistant Registrar - Frontline Services Lead

Virginia Commonwealth University; Richmond (VA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Health benefits

Job summary

Virginia Commonwealth University is seeking an Assistant Registrar for Registrar Services to manage frontline processes and deliver excellent student, staff, and public service. The role focuses on accurate records, timely responses, and collaboration with the Office of the University Registrar to improve operations.

The position supervises staff, coordinates scheduling, and ensures policy-compliant handling of records, subpoenas, and payments.

Qualifications

• Understanding and applying federal and state privacy guidelines.
• Ability to obtain Virginia Notary Public commission.
• Strong written and spoken communication skills.
• Ability to work well with the public and university administrators.
• Proficiency in PC applications.
• Experience in fostering professional, respectful environments.

Responsibilities

• Oversee daily operations of academic records and transcript requests.
• Supervise Registrar Services staff to ensure timely, accurate processing.
• Coordinate staff schedules for adequate coverage.
• Resolve peak-period request overflow.
• Maintain and file forms/letters per retention policies.
• Assist in hiring new staff and improve registrar operations.
• Ensure voice/mail systems are operational and calls are returned promptly.
• Process transcript and diploma payments received by mail daily.
• Coordinate registrar functions with student services across units.

Skills

Privacy guidelines

Excellent communication

Record accuracy

Public service mindset

PC proficiency

Team collaboration

Education

Bachelor's degree

Tools

Banner SIS

FERPA knowledge

National Student Clearinghouse

Job description

Virginia Commonwealth University is seeking an Assistant Registrar for Registrar Services to manage frontline processes and deliver excellent student, staff, and public service. The role focuses on accurate records, timely responses, and collaboration with the Office of the University Registrar to improve operations.

The position supervises staff, coordinates scheduling, and ensures policy-compliant handling of records, subpoenas, and payments.