Front Office & Operations Lead – Customer Service

Commonwealth of VA Careers; Richmond (VA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Retirement plans

Paid leave

Employee discounts

Job summary

Virginia Commonwealth University (VCU) School of Social Work is seeking a Customer Service & Operations Lead to manage front-office operations and deliver outstanding service to students, faculty, staff, and visitors. You will supervise student workers, coordinate meetings and events, and support administrative processes in a fast-paced academic environment.

The role reports to the Senior Executive Assistant and plays a key part in the administrative support team.

Qualifications

• High school diploma or equivalent.
• 4–5 years of relevant professional experience in customer service or office operations.
• Proven ability to provide exceptional service in a fast-paced environment.
• Experience managing multiple phone lines and inquiries.
• Strong organizational and time-management abilities.
• Attention to detail and accuracy; maintain confidentiality.

Responsibilities

• Serve as first contact for students, faculty, staff, alumni and visitors.
• Deliver outstanding service via in-person, phone, and email.
• Manage front-office operations and scheduling; supervise student workers.
• Coordinate meetings, events, and room reservations.
• Provide backup administrative support and process improvements.
• Coach and supervise student workers to ensure high service standards.
• Support facilities and event planning; ensure logistical needs are met.

Skills

Customer service

Communication

Organization

Microsoft Office

Scheduling software

Team collaboration

Confidentiality

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Virginia Commonwealth University (VCU) School of Social Work is seeking a Customer Service & Operations Lead to manage front-office operations and deliver outstanding service to students, faculty, staff, and visitors. You will supervise student workers, coordinate meetings and events, and support administrative processes in a fast-paced academic environment.

The role reports to the Senior Executive Assistant and plays a key part in the administrative support team.