Front Office & Operations Lead - Customer Service

Vcu Rrtc; Richmond, Northern (VA, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Career development opportunities

Job summary

Virginia Commonwealth University (VCU) School of Social Work seeks a Customer Service & Operations Lead to manage front-office operations and deliver exceptional service for students, faculty, staff, and visitors. You will supervise student workers, coordinate scheduling, and support meetings and events in a fast-paced academic setting.

Reporting to the Senior Executive Assistant, this on-site role emphasizes professionalism, organization, and the ability to handle multiple priorities while

Qualifications

• High school diploma or equivalent required.
• 4–5 years of relevant experience in customer service, office administration, operations, or related field.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong MS Office skills (Word, Excel, PowerPoint) and calendar scheduling experience.
• Excellent verbal and written communication; ability to handle confidential information.

Responsibilities

• Serve as the first point of contact for students, faculty, staff, alumni, community partners, and visitors.
• Oversee daily front-office operations and building-related functions.
• Supervise student workers and coordinate scheduling and onboarding.
• Assist with planning, coordinating, and supporting meetings, workshops, and events.
• Maintain accuracy and professionalism in all interactions.

Skills

Customer service

Office administration

Operations coordination

Multi-line phone handling

Communication skills

Attention to detail

Time management

Confidentiality

Independent work

Team collaboration

Microsoft Office

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Job description

Virginia Commonwealth University (VCU) School of Social Work seeks a Customer Service & Operations Lead to manage front-office operations and deliver exceptional service for students, faculty, staff, and visitors. You will supervise student workers, coordinate scheduling, and support meetings and events in a fast-paced academic setting.

Reporting to the Senior Executive Assistant, this on-site role emphasizes professionalism, organization, and the ability to handle multiple priorities while