Front Office Staff

Lightwave Dental Management LLC; Charlotte (NC); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Matching 401(k)

Generous Paid Time Off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Supportive team culture

Opportunities for growth and continued

Job summary

Lightwave Dental Management LLC in Charlotte, NC, is seeking a friendly front office team member to support our doctors and team in a fast-paced, collaborative environment, delivering exceptional patient care.

The role handles multi-line phones, appointment routing, insurance verification, scheduling, billing support, email follow-up, and patient communication. If you bring 1+ year dental front office experience and a High School Diploma, you’ll fit right in.

Qualifications

• 1+ years of dental front office experience.
• Experience in customer service or hospitality is welcome.
• High School Diploma required.

Responsibilities

• Managing a multi-line phone system.
• Preparing route slips daily.
• Confirmation calls.
• Insurance verification using a third‑party system.
• Overall schedule management.
• Review balances/credits and collect payments if necessary.
• Email management and patient follow up.

Skills

Excellent communication

Patient care

Customer service

Education

High School Diploma

Job description

What You'll Do

As a front office team member, you'll play an essential role in delivering exceptional patient care while supporting our doctors and team in a fast-paced, collaborative environment.

Responsibilities to include:

• Managing a multi-line phone system

• Preparing route slips daily

• Confirmation Calls

• Light* Insurance Verification (We use a 3rd party system)

• Overall schedule management

• Review Balances/Credits & Collect payments if necessary

• Email management and patient follow up

What you'll Bring:

• Excellent communication and patient care skills

• 1 + Years of Dental Front Office Experience

• Experience in customer service or hospitality is welcome

• High School Diploma

Office Hours:

Monday–Thursday: 6:45 AM – 3:00 PM

Every other Friday: 6:45 AM – 12:00 PM

We offer a comprehensive benefits package:

• Competitive pay
• Matching 401(k)
• Generous Paid Time Off
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Supportive team culture
• Opportunities for growth and continued learning