Front Desk Coordinator View role

Creek Crossing Dental Care; Mesquite (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Paid time off

Health insurance

Gym membership

Year-end bonus

Training on software

Job summary

Creek Crossing Dental Care is seeking a Front Desk Coordinator to keep a busy schedule running smoothly, answer calls, greet patients, and manage the flow of the day.

You will verify insurance, collect forms and payments, and coordinate with the clinical team to ensure timely operatories and excellent patient service. Dental experience helps, but training is provided for software and workflows.

Qualifications

• Excellent phone manner and clear written communication.
• Proficient computer skills; Open Dental experience a plus.
• Organized under pressure with HIPAA privacy knowledge.
• Dependable attendance and ability to manage multiple tasks.
• High school diploma or equivalent; dental/medical front-office experience preferred.

Responsibilities

• Answer calls and book, confirm, reschedule, and recall appointments to keep the schedule full.

Skills

Phone etiquette

Written communication

Computer literacy

HIPAA knowledge

Organization

Discretion

Reliability

Front desk experience

Education

High school diploma or equivalent

Dental/medical front-office experience

Tools

Open Dental

Job description

The front desk is the practice. It is the first voice a nervous patient hears, the person who finds them a same-day slot, and the last handshake before they book their next visit.

We are looking for a Front Desk Coordinator who can hold a busy schedule together — answering the phone before it goes to voicemail, confirming tomorrow's column, and greeting the person standing in front of you as though they were the only one there.

Dental experience helps, but we can teach the software and the terminology. What we cannot teach is warmth under pressure.

What you'll do

• Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
• Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
• Fill cancellations from the ASAP list and confirm the next day's column before you leave.
• Keep patient records, appointment notes, and contact details accurate in the practice management software.
• Work with the clinical team to keep patients moving and operatories turning over on time.

What we're looking for

• Excellent phone manner and clear written communication.
• Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
• Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
• Discretion with protected health information and a working understanding of HIPAA.
• Dependable attendance — the schedule depends on the desk being covered.
• High school diploma or equivalent; prior dental or medical front-office experience preferred.

What we offer

• Competitive pay, reviewed annually and benchmarked above local market rates.
• Sign-on bonus and referral bonus.
• Paid time off.
• Health insurance coverage.
• Paid gym membership for you and your family.
• Year-end bonus for performance above target.
• Paid training on our practice management software and insurance workflows.