Front Desk Coordinator View role

Todays Dental West Columbia; Columbia (SC); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus and referral bonus

Paid time off

Health insurance coverage

Paid gym membership

Year-end bonus

Paid training on software

Job summary

Todays Dental West Columbia is seeking a Front Desk Coordinator to manage a busy schedule, greet patients warmly, and ensure smooth daily operations in our Columbia, SC practice. Dental experience helps, but training is available for software and terminology.

You will handle calls, confirm appointments, verify insurance, and collect payments while collaborating with clinicians to keep the workflow efficient and patients satisfied.

Qualifications

• Excellent phone and written communication are essential.
• HIPAA knowledge and discretion are required.
• Comfortable using a computer and practice management software.
• Organized enough to handle multitasking with a busy front desk.
• Dependable attendance to ensure full coverage of the schedule.

Responsibilities

• Answer incoming calls promptly and manage appointments, confirmations, reschedules, and recalls.
• Greet patients, verify details, collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits prior to visit.
• Fill cancellations from ASAP list and confirm the next day's column.
• Maintain patient records and notes in the practice management system.
• Collaborate with clinical team to keep operatories turning over on time.

Skills

Excellent phone manner

Clear written communication

Organized under pressure

HIPAA understanding

Attendance reliability

Front-office experience preferred

Education

High school diploma or equivalent

Tools

Open Dental or similar practice management software

Job description

The front desk is the practice. It is the first voice a nervous patient hears, the person who finds them a same-day slot, and the last handshake before they book their next visit.

We are looking for a Front Desk Coordinator who can hold a busy schedule together — answering the phone before it goes to voicemail, confirming tomorrow's column, and greeting the person standing in front of you as though they were the only one there.

Dental experience helps, but we can teach the software and the terminology. What we cannot teach is warmth under pressure.

What you'll do

• Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
• Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
• Fill cancellations from the ASAP list and confirm the next day's column before you leave.
• Keep patient records, appointment notes, and contact details accurate in the practice management software.
• Work with the clinical team to keep patients moving and operatories turning over on time.

What we're looking for

• Excellent phone manner and clear written communication.
• Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
• Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
• Discretion with protected health information and a working understanding of HIPAA.
• Dependable attendance — the schedule depends on the desk being covered.
• High school diploma or equivalent; prior dental or medical front-office experience preferred.

What we offer

• Competitive pay, reviewed annually and benchmarked above local market rates.
• Sign-on bonus and referral bonus.
• Paid time off.
• Health insurance coverage.
• Paid gym membership for you and your family.
• Year-end bonus for performance above target.
• Paid training on our practice management software and insurance workflows.