Medical Office Assistant-Ortho

Kettering Health Network; Hamilton (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. The Medical Office Assistant Float supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting.

This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors.

Qualifications

• High school diploma or equivalent is required.
• Healthcare/medical office experience preferred.
• Completion of a medical assisting or medical office administration program preferred.
• Strong communication and confidentiality skills.

Responsibilities

• Support front office operations and patient flow.
• Maintain patient records accurately.
• Provide friendly, welcoming environment to patients and visitors.
• Perform other duties as assigned.
• Ensure compliance with Kettering Health's mission and B Safe program.

Skills

EHR proficiency

Written and verbal communication

Attention to detail

Multitasking

Customer service orientation

Medical terminology

HIPAA compliance

Education

High school diploma or equivalent

Medical office administration program (preferred)

Tools

Outlook

Word

Teams

Job description

Responsibilities & Requirements

The Medical Office Assistant Float supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• None required
• experience in a healthcare or medical office setting preferred.

Required Licenses, Certifications, and Registrations:

• None required at hire.

Skills:

• Basic computer proficiency, including use of electronic health record (EHR) systems
• strong written and verbal communication
• attention to detail
• ability to multitask and prioritize
• customer service orientation
• basic understanding of medical terminology
• ability to maintain confidentiality and comply with HIPAA regulations.

Competencies:

• Employee demonstrates proficiency in Outlook.
• Employee demonstrates proficiency in Word
• Employee demonstrates proficiency in Teams
• Employee demonstrates consistent Hand Hygiene practices.

Preferred Qualifications

Preferred Education:

• Completion of a medical assisting or medical office administration program from an accredited institution.

Preferred Work Experience:

• One year of experience in a medical office, outpatient clinic, or healthcare administrative support role.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.