Front Office Specialist — Patient Experience Leader

EyeCare Partners; Manhattan (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in Manhattan, KS is seeking a Front Office Specialist to be the first contact for patients, handling check-in/out and essential administrative duties. You will support the Total Patient Experience with a friendly, professional manner.

Strong communication and HIPAA awareness are required, along with proficiency in Microsoft Excel, Word, PowerPoint and Outlook. This full-time role offers benefits, PTO, and competitive pay.

Qualifications

• Previous medical office experience preferred; optometry/ophthalmology experience strongly preferred
• Minimum 1 year in a customer/patient-facing role or equivalent
• Favorable background check as required by state
• Must provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships and deliver great service.
• Greet patients promptly with a smile and thank them as they leave.
• Answer phones and assure prompt, courteous service at all times.
• Maintain urgency with respect to patient and doctor schedules.
• Double-check insurance authorizations for completeness and accuracy.
• Process check-out and collect payments per procedures.
• Manage patient flow and communication to maximize efficiency and service quality.
• Perform daily reconciliations/close day and cash drawer countdown.
• Comply with all company policies (HIPAA).
• Perform general office duties as assigned by management.

Skills

Customer service

Communication

Professionalism

Multitasking

Education

High School Diploma or GED

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

EyeCare Partners in Manhattan, KS is seeking a Front Office Specialist to be the first contact for patients, handling check-in/out and essential administrative duties. You will support the Total Patient Experience with a friendly, professional manner.

Strong communication and HIPAA awareness are required, along with proficiency in Microsoft Excel, Word, PowerPoint and Outlook. This full-time role offers benefits, PTO, and competitive pay.