Medical Office Specialist / Receptionist

US Pediatric Partners; Lakewood Township (NJ); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Descrizione del lavoro

US Pediatric Partners seeks a friendly Medical Office Specialist to join our team. You will be the first contact for families, handling check-in and check-out, scheduling appointments, verifying insurance, and updating patient accounts in our EMR.

This full-time role requires professional communication, accuracy with patient data, and collaboration with clinicians and staff to ensure smooth patient flow, timely information, and compliant, high-quality care.

Competenze

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Mansioni

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.
• Quality & Customer Satisfaction
• Demonstrates commitment to superior patient and family experience.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members.
• Prioritizes safety by taking initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy by complying with all HIPAA guidelines.
• Interpersonal Skills
• Communicates professionally and appropriately.
• Builds strong working relationships.
• Identifies, analyzes and solves problems.
• Accountability and Productivity
• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Conoscenze

Phone etiquette

Communication

Independence

Detail-oriented

Problem solving

Formazione

High School Diploma or equivalent

Strumenti

EMR

Microsoft Office

Patient accounting software

Descrizione del lavoro

What it means to be a Medical Office Specialist with Us

Job Type: Full-time

We value our families we serve, our communities and our team members. As a Medical Office Specialist, you are the first point of contact for the families we serve. You perform a variety of duties, to include, check-in and check-out procedures, scheduling appointments, verifying insurance and updating patient accounts. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

Our Mission

At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.

Benefits that Matter!

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

What a day looks like as a Medical Office Specialist

• Job Tasks
• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.
• Quality & Customer Satisfaction
• Demonstrates commitment to superior patient and family experience.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members.
• Prioritizes safety by taking initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy by complying with all HIPAA guidelines.
• Interpersonal Skills
• Communicates professionally and appropriately.
• Builds strong working relationships.
• Identifies, analyzes and solves problems.
• Accountability and Productivity
• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Requirements

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature controlled, smoke free environment.
• May at times work under stressful situations.
• Handicapped accessible.