Front Office Specialist - Digestive Health East Cobb

Wellstar Health System; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System, Inc. in Georgia seeks a Front Office Specialist to deliver exceptional patient service, handle check-in/out, answer calls, and schedule appointments in a fast-paced care setting.

You will manage cash and co-pays, verify insurance, and perform administrative tasks that keep the practice running smoothly. Working closely with clinicians and staff, you will support the patient experience, revenue cycle operations, and ongoing clinic efficiency.

Qualifications

• 2 years administrative front office experience in a physician practice or health care setting.
• High School Diploma or GED is required.
• Excellent customer service skills and professional communication.
• Ability to multi-task and manage competing priorities.
• Experience with scheduling, billing, and patient check-in/out preferred.

Responsibilities

• Greet patients and guests; check-in and check-out.
• Answer phones, schedule appointments, and direct calls.
• Collect co-pays and manage cash with accuracy.
• Verify insurance eligibility and document in the EHR.
• Coordinate with clinical staff and providers; support clinic operations.
• Maintain patient confidentiality and comply with regulations.

Skills

Customer service

Communication

Multitasking

Scheduling appointments

Cash handling

Teamwork

EHR familiarity

Education

High School Diploma / GED

Job description

Work Shift

Day (United States of America)

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:__

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

__Operations/Revenue Cycle:__

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

__Administrative:__

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education:

High School Diploma / GED General

Required Minimum Experience:

2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience is Required

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.