Front Office Specialist - Marietta Primary Care White Circle

Wellstar Health System, Inc.; Marietta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Wellstar Health System, Inc. in Georgia seeks a Front Office Specialist to deliver exceptional patient service, welcome guests, check-in/out, and handle scheduling and payments.

You will register patients, verify insurance via Experion, collect co-pays, and support clinic operations. This role requires strong communication and teamwork in a busy healthcare environment.

Qualifications

• High school diploma or equivalent is required.
• 2 years administrative front office experience in a physician practice or health care setting preferred and
• Previous customer service experience required.
• Computer skills essential.
• Medical terminology including coding (CPT-4, ICD-9, HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• Answer incoming calls and schedule patient appointments; direct to appropriate personnel.
• Communicate delays to patients and coordinate with clinical staff.
• Work with clinical staff and providers in a team approach.
• Registering/scheduling patients; verify insurance eligibility through Experion; check in patients; ensure paperwork is complete.
• Collect co-pays and outstanding balances; adhere to cash management policy.
• Manage cash balance; balance superbills/posting report with bank.
• Check out patients; collect deductibles or self-pay balances; schedule next appointment visits.
• Contact patients for appointment reminders.
• Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
• Other duties as assigned by management.

Skills

Verbal and written communication

Computer skills

Insurance filing knowledge

Medical terminology (CPT-4 ICD-9 HCPCS

Education

High school diploma or equivalent

Tools

Experion

EHR

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long 45% Operations/Revenue Cycle:
• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders 45% Administrative:
• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management. 10%

Required Minimum Education:

High school diploma or equivalent. Required

Required Minimum Experience:

2 years administrative front office experience in a physician practice or health care setting Preferred and

Previous customer service experience Required

Required Minimum Skills:

Computer skills essential.

Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.

Knowledge of insurance filing and requirements.

Strong verbal and written communication skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.