Front Office Specialist - Digestive Health East Cobb

5000 Wellstar Medical Group, LLC; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Wellstar Health System, Inc. in the United States is hiring a Front Office Specialist to greet patients, register them at check-in and check-out, and handle phone calls with a focus on outstanding service.

The role supports the practice's operations by scheduling appointments, managing co-pays, and ensuring accurate cash handling within the EHR and Experion system, while coordinating with clinical staff and vendors as needed.

Qualifications

• High School Diploma / GED required.
• 2 years administrative front office experience in a physician practice or health care setting.
• Preferred and Previous customer service experience is required.

Responsibilities

• Registering/scheduling patients for appointments; ensure insurance eligibility through Experion; check in patients and scan insurance cards/IDs into the EHR; complete necessary paperwork.
• Collecting co-pays and outstanding balances per cash management policy.
• Manage cash drawer; balance superbills and posting reports with bank records.
• Checking out patients; collect deductibles or self-pay balances and set up payment arrangements.
• Contacting patients for appointment reminders.
• Coordinate with clinic for pharmaceutical reps, visitors, sample pickups and other requests.
• Other duties as assigned by management.

Skills

Customer service

Front desk

Teamwork

Cash handling

Education

High School Diploma / GED

Tools

Experion

EHR

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle:

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative:

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education:

• High School Diploma / GED

Required Minimum Experience:

• 2 years administrative front office experience in a physician practice or health care setting

Preferred and Previous customer service experience is Required

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES: We serve with compassion We pursue excellence We honor every voice

Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.