Front Office Specialist - Internal Medicine Austell

Wellstar Health System; Austell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and customers. You will greet clients, register patients at check-in and check-out, answer calls, schedule appointments, and handle cash transactions while supporting front office operations.

This role requires strong communication, basic computer skills, and knowledge of medical terminology.

Qualifications

• Computer skills are essential for daily front office tasks.
• Medical terminology including CPT-4, ICD-9, and HCPCS is preferred.
• Knowledge of insurance filing and requirements is expected.
• Strong verbal and written communication skills are required.
• Ability to communicate in English and maintain a positive attitude within a team.

Responsibilities

• Greet customers and register patients at check-in and check-out.
• Answer telephones and route calls to the appropriate office staff.
• Schedule and manage patient appointments and scheduling activities.
• Handle cash management and support administrative functions for the practice.

Skills

Computer skills

Medical terminology

Insurance filing knowledge

Verbal and written communication

Teamwork and positive attitude

Education

High school diploma or equivalent

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Overview

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Qualifications

Required Minimum Education

• High school diploma or equivalent is Required

Required Minimum Experience

• 2 years administrative front office experience in a physician practice or health care setting is Preferred
• Previous customer service experience is Required

Required Minimum Skills

• Computer skills essential.
• Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.