Front Office Specialist - Marietta Primary Care

Wellstar Health System; Marietta (GA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional patient service in a busy practice. You will greet patients, check them in/out, schedule appointments, collect co-pays, and manage non-clinical tasks to support the practice's operations.

Ideal candidates have a high school diploma or equivalent and at least 2 years of front office experience in healthcare. Strong communication, computer skills, and familiarity with CPT/ICD coding are preferred.

Qualifications

• 2 years administrative front office experience in a physician practice or health care setting.
• High school diploma or equivalent required.
• Knowledge of CPT-4, ICD-9, and HCPCS preferred.
• Strong verbal and written communication skills.

Responsabilités

• Greet patients and guests warmly in person or on the telephone, identifying self and practice.
• Answer incoming calls and schedule patient appointments; take messages when appropriate.
• Collect co-pays and outstanding balances; balance cash handling per policy.
• Register/check-in and check-out patients; verify insurance eligibility and scan documents into EHR.
• Coordinate with the clinic for representatives or visitors and other requests.
• Provide administrative support to achieve patient experience, engagement, and financial goals.

Connaissances

Computer skills

Medical terminology

Insurance filing

Communication skills

Formation

High school diploma or equivalent

Description du poste

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:
Customer Service:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long 45% Operations/Revenue Cycle:
• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders 45% Administrative:
• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management. 10%

Required Minimum Education:
High school diploma or equivalent. Required

Required Minimum Experience:
2 years administrative front office experience in a physician practice or health care setting Preferred and
Previous customer service experience Required

Required Minimum Skills:
Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.