Front Office Specialist - Corporate Office

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid time off

Job summary

SEARHC in Southeast Alaska seeks a receptionist to support the Executive Office Building and Patient Experience department. You will handle phones, mail, and guest greetings while assisting with organization, analysis, and projects for staff and management.

The role requires strong communication, multitasking, and attention to detail, with a focus on creating a welcoming environment for the public and staff. A valid driver’s license is required.

Qualifications

• High School diploma or GED required.
• Valid Driver’s License required.
• Three years of office or administrative assistant experience.

Responsibilities

• Provides project assistance including organization, analysis, and problem solving.
• Provides administrative support to the System Director of Patient Experience including scheduling, travel, memo writing, word processing, and creating documents.
• Office management such as ordering supplies, greeting guests, and answering calls.
• May support Patient Experience with reporting and policy management in various electronic systems.
• Schedules conference rooms and posts daily schedules.
• Other duties as assigned.

Skills

Customer service

Verbal and written communication

Attention to detail

Teamwork / independence

Education

High School diploma or GED

Job description

Pay Range:$25.00 - $31.88This position functions as the receptionist in the SEARHC (SouthEast Alaska Regional Health Consortium) Executive Office Building and provides support for the front-end staff and Patient Experience department. This assistance includes organization, analysis, and project support along with clerical duties including answering and directing phone calls, receiving and distributing mail and packages. This position interacts with the general public, staff, and management. This position is crucial as it creates positive and welcoming first impressions for public, staff and management.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

M-F 7:30am - 5:00pm

Key Essential Functions and Accountabilities of the Job

Provides project assistance as assigned including organization, projects, analysis, performing complex searches, and problem solving.

Provides high level administrative/clerical support to the System Director of Patient Experience including scheduling, arranging travel, memo writing, word processing, creating spreadsheets and presentations, scanning, faxing, and filing.

Office management including ordering office supplies, greeting guests, placing, and receiving calls. Must be able to multitask and be organized.

May provide support to Patient Experience functions with various electronic systems for reporting and policy management.

May assist with processing Healing Hand Foundation applications.

Schedules conference rooms and prepare and post daily conference room schedules.

Other duties as assigned.

Additional Details:

• Education,
• Certifications, and Licenses Required
• High School diploma or GED
• Valid Driver’s License

Experience Required

• Three years of office or administration assistant experience.

Knowledge of

• Customer service concepts
• General medical terms
• Privacy rules and regulations
• Knowledge of customs and values of Alaska Native people
• Knowledge of local and regional community resources sand how to access them.

Skills in

• Effective oral and written communications.

Ability to

• Ability to understand and carry out written & oral instructions.
• Ability to display a strong interpersonal demeanor
• Ability to pay meticulous attention to detail.
• Ability to read and interpretdocumentssuch as safety rules,operatingand maintenance instructions and procedure manuals.
• Ability to have a sense ofcourteousnessand respect when working with staff and patients.
• Ability to work independently or as a team member

Position Information:

• Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!