Patient Care Coordinator I/II

Holland America-Princess (Holland America Dawson City Inn); Haines (AK); On-site; USD 34,440 - 43,917; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Retirement plan

Paid time off

Parental leave

Job summary

SEARHC is seeking a Patient Care Coordination Specialist I in Alaska. This entry-level role serves as the primary contact for patients and supports access to care through registration, scheduling, demographics and insurance verification, and high-quality customer service.

The position emphasizes accuracy, attention to detail, and adherence to workflows, with benefits including health insurance and retirement options. OT shifts may be required based on clinic operations.

Qualifications

• High school diploma or GED preferred.
• 1 year of healthcare, customer service, or administrative experience preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Responsibilities

• Serves as the primary contact for patients, providers, and staff via phone, email, or in person.
• Registers and pre-registers patients with accurate demographic and insurance information in the EHR.
• Performs patient check-in, collects co-pays, and notifies the clinical team as needed.
• Monitors appointment confirmations and follows up on unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across service lines per protocol.
• Manage worklists related to scheduling and patient communication; support care team priorities.
• Maintain confidentiality and uphold service excellence standards.

Skills

Data entry

Attention to detail

Communication

EHR systems

Customer service

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Pay Range:$25.00 - $31.88The Patient Care Coordination Specialist I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms is completed, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
• Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
• Communicates clearly and professionally and escalates complex issues as appropriate.
• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations
• Performs other duties as assigned.

Supervisory Responsibilities

This position does not require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.

Experience Required

• One (1) year of healthcare, customer service, or administrative experience – preferred.

Knowledge of:

• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Skills in:

• Skill in accurate data entry and attention to detail.
• Effective oral, written, and interpersonal communication skills
• Computer application skills sufficient to utilize medical databases in a competent manner.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

Ability to:

• Ability to prioritize, multi-task, and work independently in a fast-paced environment.
• Prioritize and multi-task in a fast-paced environment with interruptions
• Maintain strong organizational and time-management skills
• Adapt quickly to new systems and workflows
• Demonstrate professionalism and consistent attendance

Position Information:

Work Shift:OT 10/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!