Patient Care Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Parental leave

Health insurance

Dental

Vision benefits

Life insurance

Disability insurance

Long-term disability

Short-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Care Coordinator to manage and coordinate all aspects of patient care, ensuring treatment plans are followed and patient needs are met.

SEARHC offers retirement benefits, paid time off, parental leave, health, dental, and vision insurance, life insurance and disability coverage, among other benefits, reflecting its commitment to staff development and patient care excellence.

Qualifications

• Data entry accuracy and attention to detail essential.
• Knowledge of front-end revenue cycle and patient registration.
• Effective oral and written communication with patients and staff.
• Ability to use medical databases and EHR systems.

Responsibilities

• Serve as primary point of contact for patients, providers and staff by phone, in person, or electronic communication.
• Register and pre-register patients; verify demographic, insurance and eligibility data in the EHR.
• Assist patient check-in and self-check-in processes; collect co-pays and ensure forms are completed.
• Monitor appointment confirmations and follow up on unconfirmed appointments.
• Schedule, reschedule, and cancel appointments across service lines per protocol.
• Process travel documents and medical records in accordance with policy; support clinic flow.

Skills

Data entry

Attention to detail

Oral communication

Interpersonal skills

Medical databases

Education

High school diploma or GED

BLS certification

Job description

Pay Range:$25.00 - $31.88 Patient Care Coordinator manages and coordinates all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions And Accountabilities Of The Job

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
• Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
• Communicates clearly and professionally and escalates complex issues as appropriate.
• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations
• Performs other duties as assigned.

Supervisory Responsibilities

• This position does not require supervisory responsibilities.

Education, Certifications, and Licenses Required

• High school diploma or GED - preferred.
• Current Basic Life Support (BLS) certification - preferred.

Experience Required

• One (1) year of healthcare, customer service, or administrative experience - preferred.

Knowledge Of

• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Skills In

• Skill in accurate data entry and attention to detail.
• Effective oral, written, and interpersonal communication skills
• Computer application skills sufficient to utilize medical databases in a competent manner.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

Ability To

• Ability to prioritize, multi-task, and work independently in a fast-paced environment.
• Prioritize and multi-task in a fast-paced environment with interruptions
• Maintain strong organizational and time-management skills
• Adapt quickly to new systems and workflows
• Demonstrate professionalism and consistent attendance

Position Information

Work Shift:OT 8/40