Behavioral Health Access Representative - Sign On Bonus!

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Health, dental, vision insurance

Life insurance

Disability insurance

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking an administrative support specialist in Juneau. This role serves as the first line of contact for patients, processes referrals, and coordinates appointment scheduling while handling multiple tasks with accuracy.

You will scan documents, maintain confidentiality, and support data entry for state and federal reporting, working within a collaborative team to meet patient needs.

Qualifications

• High school diploma or equivalent required.
• BLS and First Aid within 45 days for residential sites.
• First Aid required for residential sites.
• Two years of office experience preferred.
• Medical office experience preferred.
• HIPAA privacy rules knowledge.

Responsibilities

• Greet and assist patients and family members at the facility.
• Process, accept, and track referrals/consults for clinic.
• Call clients for appointments and maintain scheduling.
• Review collected documentation for accuracy.
• Perform opening and closing duties.
• Maintain confidentiality of all communications and information.
• Scan documents and upload to proper location.
• Data collection and entry for internal, state, and federal data.
• Align with SEARHC mission, vision, and values.
• Collaborate with peers to meet patient and organizational needs.

Skills

Verbal & written communication

Problem solving

Time management & organization

Data entry accuracy

Education

High school diploma or equivalent

Tools

Office equipment

Computer applications

Job description

$1,000 Sign On Bonus at start and $1,000 Bonus after 12 months for qualified hire!

Provide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization. Position may also provide front desk coverage as necessary.

SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short‑term disability, and more.

Shift Details

• M-F 7:30am - 4:30pm

Key Essential Functions and Accountabilities of the Job

• Greet and assists patients and family members at the designated facility.
• Responsible for processing, accepting, and tracking referrals/consults for clinic.
• Responsible for calling clients for appointment this can include the following:
• Responsible for reviewing collected documentation for accuracy.
• Responsible for Opening and Closing Duties:
• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.
• Responsible for scanning documents and ensuring that all information is uploaded to the proper location.
• Responsible for data collection and entry including but not limited to internal, State, and Federal data.
• Responsible for following the highest standards of SEARHC mission, vision, and values.
• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven’s Way in Juneau and SUDs in Sitka)
• First Aid required for residential sites (Raven’s Way in Juneau and SUDs in Sitka)

Experience Required

• 2 years of office experience preferred.
• Medical office experience preferred.

Knowledge of

• Office functions
• Computer applications.
• Office machines and equipment.
• HIPAA privacy rules.

Skills in

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.

Ability to

• Prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Position Information

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!