Behavioral Health Access Representative

SouthEast Alaska Regional Health Consortium (SEARHC); Sitka (AK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Paid time off

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a patient-facing administrative support specialist in Sitka, AK. You will greet patients, collect information, and manage referrals while ensuring accuracy and confidentiality in a fast-paced clinic setting.

You will be first contact for calls and crises, handling multi-tasking with prioritization. Competitive benefits include health, dental, vision, life insurance, and paid time off.

Qualifications

• High school diploma or equivalent required.
• BLS certification within 45 days at residential sites; First Aid certification required for residential sites.

Responsibilities

• Greet and assist patients and family members at the designated facility.
• Process, accept, and track referrals/consults for clinic.
• Call clients for appointments.
• Review collected documentation for accuracy.
• Open and Close duties.
• Maintain confidentiality of all verbal, written, and electronic information.
• Scan documents and ensure proper upload to location.
• Data collection and entry for internal, State, and Federal data.
• Follow SEARHC mission, vision, and values.
• Collaborate with peers to meet patient and organizational goals.

Skills

Verbal and written communication

Problem solving

Time management

Organization

Customer service

Data entry accuracy

Education

High school diploma or equivalent

BLS within 45 days

First Aid

Tools

Office software

Computer applications

Office equipment

Job description

Pay Range:$25.00 - $30.04Provide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization. Position may also provide front desk coverage as necessary.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Greet and assists patients and family members at the designated facility.

• Responsible for processing, accepting, and tracking referrals/consults for clinic.

• Responsible for calling clients for appointment this can include the following:

• Responsible for reviewing collected documentation for accuracy.

• Responsible for Opening and Closing Duties:

• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.

• Responsible for scanning documents and ensuring that all information is uploaded to the proper location.

• Responsible for data collection and entry including but not limited to internal, State, and Federal data.

• Responsible for following the highest standards of SEARHC mission, vision, and values.

• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka)
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka)

Experience Required

• 2 years of office experience preferred.
• Medical office experience preferred.

Knowledge of

• Office functions
• Computer applications.
• Office machines and equipment.
• HIPAA privacy rules.

Skills in

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.

Ability to

• Prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!