Front Office Specialist - Brain & Spine - Kettering

Kettering Health Network; South Dale (OH); On-site; USD 18,000 - 32,000; Full time

Job summary

Kettering Health Network in southwest Ohio is seeking an Administrative Front Office professional to serve as the first point of contact. You will answer and screen calls, greet and register patients, file charts, and support day-end reconciliation and co-pay collection.

The role emphasizes confidentiality and courteous patient interaction. Ideal candidates have a high school diploma and prior front office experience, with strong communication and computer skills to navigate office systems and

Qualifications

• High School Diploma or equivalent is required.
• Previous front office experience or general office work is required.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Answer, handle and screen incoming telephone calls and greet and register patients.
• File and prepare charts and manage check-out duties, including reviewing encounter forms and collecting co-payments.
• Schedule follow-up appointments and perform day-end reconciliations.

Skills

Front office experience

Communication

Confidentiality

Computer literacy

Education

High School Diploma or equivalent

Job description

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.