Front Office Specialist

EyeCare Partners; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading eye care provider is seeking a Front Office Specialist in Charlotte, NC. This role involves being the first point of contact for patients, ensuring a smooth check-in/out process, and providing exceptional customer service. No prior medical experience is required, and comprehensive training will be provided. The position offers full-time hours with a competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and 401k matching.

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Employee Discounts

Qualifications

• High school diploma or GED required.
• Basic computer skills and strong customer service skills.
• Favorable result on background check.

Responsibilities

• Facilitate patient flow and verify medical insurances.
• Provide exceptional customer service during patient encounters.
• Manage patient flow and ensure communication for efficiency.

Skills

Customer service

Communication

Critical thinking

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Front Office Specialist

Company: Eyecare Center

Location: Charlotte, NC

Training Provided – No medical/eyecare experience required!

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave
• Employee Discounts
  
  

Hours

• Full Time
  
  

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow
  
  

Essential Functions

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
  
  

Formal Job Description

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning to be assigned by manager.
  
  

SECTION 3: Patient Population Served

• Front Office Specialist will work with team members and patients of all ages, races, and genders.
  
  

SECTION 4: Education, Licensure & Certification Requirements

• High school diploma or GED required.
  
  

SECTION 5: Experience Requirements

• Industry related experience preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
  
  

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations outlined in policy
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  

SECTION 7: Supervisory Responsibilities

• There are no supervisory responsibilities for this position.
  
  

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS

Bending 25

Carrying 25 ≤ 25

Climbing 5

Driving 10

Grasping 100

Hearing 100

Lifting 10 ≤ 25

Pulling 10 ≤ 25

Pushing 10 ≤ 25

Reaching 50

Sitting 50

Standing 50

Vision – close/distance 100

Vision – color vision 100

Vision – depth perception 100

Vision – peripheral vision 100

Vision – ability to adjust focus 100

Stooping 25

Walking 75

Writing/Typing 100

Speaking 100

Fine Motor Skills 100

Use of Hands 100

Other (please describe)

Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer; phoropter; visual acuity measuring; retinal camera; corneal topography unit; retinoscope. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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