Advent PT- Front Office Coordinator

Alliance Physical Therapy Partners; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading wellness and fitness services provider is seeking a Front Office Coordinator. This entry-level role involves administrative support, patient communication, and ensuring compliance with policies. Ideal candidates will have strong organizational and communication skills, with a focus on customer service.

Qualifications

• Two years of experience in a medical office or customer service preferred.
• Effective and professional communication skills required.

Responsibilities

• Complete daily general office and administrative duties.
• Provide outstanding customer service for a positive patient experience.
• Verify insurance benefits and monitor incoming calls.

Skills

Communication

Organization

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Join to apply for the Advent PT- Front Office Coordinator role at Alliance Physical Therapy Partners

Advent Physical Therapy, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team!

Summary

The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for communicating company policies, procedures, and insurance information effectively and professionally. The role requires compliance with all policies, including Medicare and HIPAA.

Essential Duties and Responsibilities

• Complete daily general office and administrative duties
• Oversee collection of insurance co-payments and patient registration, and document and reconcile daily schedule
• Provide outstanding customer service to ensure efficiency and a positive patient experience
• Verify insurance benefits
• Monitor incoming calls and visitors to ensure effective communication and facilitation

This list is not exhaustive and may be expanded as deemed necessary by management.

Qualifications/Skills

• Proficiency with Microsoft Office and Outlook
• High School Diploma or GED
• Preferred: Two years of experience in a medical office, customer service, or similar setting
• Effective and professional communication skills
• Strong organizational skills with attention to detail
• Ability to multitask in a busy environment

Physical Demands

• Frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services